Job Details

Telecommunication Technician Senior - IT Network Services

UNC Health Care Systems
Morrisville, North Carolina, United States


Responsible for the installation, maintenance and repair of a variety of telecommunications systems. Provides in-depth support to the end-user of telecommunications system applications, including design, engineering, test analysis, planning, performance and optimization. Performs complex activities for routine maintenance, on hardware and software switching equipment.


1. Acts as a liaison with end users and outside vendors during problem resolution, installation, rearrangement, and or removal of equipment. Provides technical and training assistance to users and support staff. Serves as a technical resource.

2. Installs, maintains, and tests telecommunications equipment to ensure quality and high level of customer service.

3. Isolates, troubleshoots and communicates any related voice and data network performance compatibility issues with responsible vendor.

4. Maintains and orders equipment for all related telecommunication project requests and ensures the equipment is accounted for utilization. Develops and documents telecommunication installation specifications.

5. Provides customers with technical support incident resolution related to the voice hardware and software.

Other Information

Other information:

Education Requirements:

? Associate's degree in Telecommunications or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? If an Associate's degree: Three (3) years of experience in Telecommunications.

? If a High School diploma or GED: Seven (7) years of experience in Telecommunications.

Knowledge/Skills/and Abilities Requirements:

? Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT Network Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

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