Job Details


Genome International Corp
Milwaukee, Wisconsin, United States
TELECOM TECHNICIAN/ENGINEER General Functions Seeking an 12-18-month contractor position with an accomplished professional Telecommunications Technician/Engineer with significant experience with the Avaya/Nortel line of Telecommunications products and services. There may be an opportunity for contract extensions. Instillation, implantation, administration and support of enterprise wide VoIP/legacy PBX, Contact Centers, Unified Messaging and Communication Server telephone solutions. Ability to analyze customer requirements to provide optimum solution (s) in a timely manner Establishment, maintenance and performance tuning of telecommunication systems Expertise in installation, upgrade and maintenance of Telecommunications systems Root cause analysis and effective technical support of escalated problems Specific County Functions Individual will take direction from the Connectivity Manager and referencing Ticketing systems for Moves, Adds and Changes (MAC) and issues logs. Support legacy Nortel CS1000/M1 Call Pilot and AACC environments (Avaya Blue) Support for Avaya Aura CM, Elite Contact Center and AAM Messaging (Avaya Red) Effective communications skills with the ability to function as a SME between technical and non-technical business resources. Skills to interface with data networks, switches and other associated devices Support the New Phone and Voicemail Project migrating off the Nortel platform onto the Avaya VoIP platform Required Skills Ten (10) plus years of experience with the Nortel CS1000/M1 systems Experience with VoIP Call Manager systems is a plus Experience with VoIP migrations from a Legacy environment Five (5) plus years of knowledge and experience with data networks Knowledge of MS operating systems Proficient in MS Word, Excel and PowerPoint with experience with VISO and Access Databases Experience with SharePoint or other collaborative software platforms
Engagement End Date
Estimated Project End Date
In the event of a Contracted Personnel prematurely leaving this engagement the agency requests
Up to three weeks of non-billable time
Type of Position
ZZ Uploaded Worker Named Requisition (VMS Program office use only)
- provided by Dice

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