Job Details

Telecommunication Administrator

84 Lumber Company
Eighty Four, Pennsylvania, United States
Description/Job SummaryThe Telecommunications Administrator's role is to coordinate strategies for - and ensure the integrity of - in-house voice, data, and video equipment and its associated network connections. This includes configuring and optimizing all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments, both internally and those integrated with Internet-based services. Also, the mandate will be to maintain SLAs for all organizational telecom applications.Responsibilities/DutiesStrategy & PlanningPlan the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved.Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system's appropriate use.Remain current on new products, services, protocols, and standards in support of telecom systems development and equipment procurement.Acquisition & DeploymentAssist in developing long-term strategies and capacity planning for meeting future telecommunications network needs.Liaison with equipment vendors during installations, acquisition negotiations, and hardware performance issues.Assist with the installation and troubleshooting of telecom systems.Operational ManagementDesign and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation.Generate telecommunications usage and network traffic reports.Configure, test, maintain, monitor, and troubleshoot telecommunications, telephony, and voice/data software products.Perform analysis, diagnosis, and resolution of telecommunications problems; recommend and implement corrective solutions.Modify and/or rearrange telecommunications systems to accommodate additional services or changes.Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.All other duties as assignedRequired QualificationsBachelor's Degree (Business Administration, Computer Science or related field) or equivalent experience.1-5 years of working technical knowledge of Avaya IX Messaging, Avaya Call Manager R8, Avaya Session Manager, Avaya IP office R11.1, and other telecommunications accounting systems.Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment, including Avaya.Working technical knowledge of current Internet and network protocols, operating systems, and standardsKnowledge of SIP, PRI, VoIP, Hosted, and POTS technologies.Knowledge of cabling and wiring systems, design, and installation. Ability to operate tools, components, peripherals, and testing accessories.Prior experience with retail store operations and technologies preferred

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