Job Details

Telecom Wireless Support Tech

Advertiser
ESG Consulting
Location
Atlanta, Georgia, United States
Rate
-

Under general supervision, operates and maintains radio and telecommunications equipment. Sends, receives, and relays both emergency and non-emergency communications. May assist in training new workers.

Complete Description:

Job Summary: This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager.

Telecommunications Technician Job Responsibilities:

  • Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
  • Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Perform troubleshooting and service verification across different platforms.
  • Issue recommendations to end users based on device troubleshooting and inspection according to warranty coverage and eligibility.
  • The position will require basic to high complex technical support in the following areas:
  • Minimum five (5) years of experience in supporting and administering Cisco Webex and Polycom audio video collaboration platforms.
  • Five (5) years of telecommunications experience to include Switches, Routers, Centrex systems, Voice Over Internet Protocol (VOIP
  • five (5) years of iOS experience utilizing VMware/Airwatch.
  • Five (5) years of Project Management experience to include small to large scale projects.
  • Will require good verbal and written communications skills and the ability to build strong professional relationships with customers throughout the agency.
  • Maintains a high level of productivity and have excellent organizational skills.
  • College degree degree in telecommunications, electronic engineering, computer science, IT. or related field Required
  • Experience in supporting and administering Cisco WebEx Required
  • 5 Years Experience with Polycom audio video collaboration platforms.
  • Required 5Years Telecommunications experience to include Switches, Routers, Centrex systems, Voice Over Internet Protocol (VOIP)
  • 5 Years iOS experience utilizing VMware/Airwatch.
  • 5 YearsProject Management experience to include small to large scale projects.
  • 5Years Mobile Device Management

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