Job Details

Telecom Coordinator

Charlottesville, Virginia, United States
WorldStrides is the largest and most trusted educational student travel company in the country, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. We are looking for a Telecom Coordinator to provide support and maintenance to our telecommunication systems. This relates to all telecommunications technology, to include: VoIP, voicemail systems, traditional telecommunications systems, networks, and vendor specific hardware and software. This also includes the negotiation and maintenance of telecommunications contracts. This position is located in our headquarters office in Charlottesville, VA, recently voted "the best place to live" based on quality of life. The successful candidate will function as a contributing member of the IT Team through effective communication and assisting others as needed while performing all duties of the job with a high degree of confidentiality, discretion and professionalism. Primary Duties: Administration of hosted telephony solutions Review and evaluate calling plans/features Provide cost optimization guidance Perform and Manage complete system implementations including: hardware/software installation, configuration, and programming; testing; end user training. Work with telecommunications carriers for troubleshooting of voice and data circuits. SIP, T1 & PRI implementations Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation to include system reviews and recommendations Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed Perform complex troubleshooting on communications systems without supervision Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software Assist with administration and maintenance of legacy IP telephony systems, and gateways Participation in on-call rotation for after-hours service issues and customer support Participate in the business negotiation process with vendors Review vendor contracts and obtain executed contracts Track vendors and contract expiration The ideal candidate will possess the following qualifications and experience with the technology areas outlined below: Cloud Communications providers On premise PBX systems Data / Telecom circuits The successful candidate will demonstrate the following personal attributes: Excellent oral and written communications skills Highly motivated with the ability to flex in a highly dynamic environment Positive attitude, successfully working as a team player with business and technology stakeholders Desired Skills/Experience: 3+ years of experience in VoIP and Unified Communications Solutions Enjoy working with customers and external audiences In-depth knowledge and expertise in VoIP protocols Comprehensive knowledge of the fundamental concepts used in traditional telecommunication systems Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis Advanced telecom/data circuit management /procurement experience Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Self-motivated with the ability to multi-task and work in a fast-moving environment Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Knowledge of change management processes Strong project management skills, Strong negotiation skills, Strong analytical skills Category: Technology , Keywords: Telecommunications Specialist

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