Job Details

Technician I, Core Network

Juneau, Alaska, United States
GCI's Core Network Technician I maintains and operates the company's Metropolitan Area Networks, Wide area networks, and Wireless Networks; operate and maintain the company's core transport networks in a manner that provides the highest level of network availability, ensuring the greatest level of customer satisfaction and ensuring the company's networks are meeting industry standards and performance goals. Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure.Essential Duties of All Levels in the Position: Network development projects. (Manage the operational commissioning of DACS, Routed IP aggregation and access packet network devices, SONET equipment, DWDM wavelength additions and implement network bandwidth upgrades. Work with the engineering department to support the growth of the company's transport network. Network troubleshooting and Corrective Maintenance. Respond to outages within the network. Isolate outages and work with appropriate technical groups to restore service. File NCSRs for all scheduled maintenance events. Equipment Preventative Maintenance; (perform software and firmware upgrades on network transmission equipment.)Job Qualifications:Knowledge, Skills and Abilities: Strong interpersonal skills; Strong written and verbal skills; Demonstrated multi-tasking skills; Demonstrated customer service skills; Ability to work independently or in a team. Must have knowledge of complex IP Transport, DACS, voice, SONET and IP transport, outside plant cable maintenance and data networking systems and standards. Must have experience with some of the following hardware vendors: Nokia, Force 10/ Turin, Ciena, Infinera, Cisco ONS, Calix, BTI, TYCO, NEC, Tellabs, Fujitsu, ECI, and ADTRAN or other relevant hardware vendors. Comprehensive understanding of standard operations concepts such as availability, redundancy, reliability and testing. Must be able to actively participate on a maintenance bridge troubleshooting outages, handling moderate levels of stress satisfactorily while also demonstrating excellent interpersonal and professional interaction skills with customers and other employees. Additional Job Requirements: This is an entry level position within the Core Network Management team. Must have a basic understanding of Network, installation, modifications, and test procedures. Ability to support senior technicians, execute basic equipment installation, test and turn up working under close supervision. The position will be responsible for implementation, adoption and operational success of various network management and monitoring systems.Essential Duties for this position: Network operations maintenance Perform proactive maintenance to network hardware Complete software upgrades Work Remedy trouble tickets Support the TAC with circuit testing and troubleshooting Support submarine cable landing stations within area of operations Project Related Work capital projects under an ESR Proof of concept lab testing Building out new networks Contacting vendor support to resolve operational turn-up issues On-call and afterhours project work On-call rotation Support the TAC and BTS in outage response Afterhours service impacting work, to support projects and network growth May require dispatching to company sites within area of operation Documentation and Training Writing Method of Procedure (MOP) documents for maintenance Developing best practicing documents for new processes or new hardware Writing and updating device commissioning procedures and baseline scripts Mostly self-paced training, often self-discovered through vendor documentation and online sites. Vendor facility training in the lower-48 Instructor lead online training Training department in-house trainingMinimum qualifications: A minimum of 4 years of relevant experience innetwork maintenance, installation, field operations, and/or telecommunicationsswitching systems is required.High School diploma or equivalent required.Associates Degree in electronics,telecommunications trade school, or equivalent training preferred.Or, a combination of relevant work experienceand/or education sufficient to perform the duties of the job may substitute tomeet the total years required on a year-for-year basis.Certifications: Industry specific certifications are highly valued and contribute towardeducation. Preferred:Comp TIA A+;Comp TIA Network+CompTIA Security+Cisco Certified Network Associate (CCNA)Cisco Certified Network Professional Routing& Switching (CCNP R)Nokia NRS I/IIJuniper JNCIAPhysical Requirements: Technical Position: Ability to liftand carry up to 50 lbs. following company safety guidelines., following companysafety guidelines and work in cramped spaces and at heights. Hearing, vision, depth perception, andhand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary tooperate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors,dust, low light conditions.) Strength,dexterity, and coordination sufficient to perform job duties.Working Conditions:Overtime, shift work, and on call required.Standing, bending, standing on ladder, and talking on phone for long hourssometimes required. Position may be required to travel to different sitelocations:Position is designated to Urban, Outlying,Arctic Regions of Alaska, or North-East US area locations based on the need andrequirements of the position and or location. Work locations assignment mayrequire different work schedules and callout provisions which will bedetermined by the supervisor based on the business needs of the assigned sitelocation.Subject to adverse weather and drivingconditions when checking on fieldwork, areas may be obstructed by weather and /or debris, requiring unscheduled clearing.Must be able and willing to work flexible hoursincluding, but not limited to, overtime, on-call, and/ or additional time onweekends, holidays, evenings, before or after normal shift hours.Travel via commercial vehicle and commercialaircraft may be required. In addition, could include ATV to access sites withinarea of operations.Fitness for Duty: A pre-employment and/or returnto work fitness for duty examination may be required to satisfy conditions of acontract or proposed contract with a business partner or client.Background /Security Conditions: Based on theposition's business needs, background and security checks are subject to Level1 background checks that may include but are not limited to: review of anindividual's criminal history; credit check, and review of DMV records. Jobcandidates may also need to comply with additional State of AK contractrequirements. GCI will ensure that background checks are conducted incompliance with all applicable federal and state statutes, such as the FairCredit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA).To satisfy the terms of a contract or proposed contract witha business partner or client, the following requirements

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