We are looking for an experienced IT Manager, with a good breadth of technical knowledge and skills, who would like to take the next step in their career into consultancy. The role is to work with customers to install and deploy our CPQ enterprise software solution.
Customer Infrastructure Consultant - Infrastructure, Networking, Security
Maidenhead / Part Remote 2/3 days per Week | Negotiable Salary Package + Company Benefits
Who we are:
For more than 50 years we have created and delivered software, tools, and services to customers worldwide who need to innovate and simplify complex business processes. Our technology enables sales channels, channel partners and customers to configure, price and quote even the most complex products and services right at the point of sale. The solution enables rapid deployment of complex pricing rules for any product or service for accurate quotes; streamlines order management; instantly generates proposal documents and provides integrations into best of breed CRM, ERP and CAD solutions.
The Customer Infrastructure Consultant Role:
On the technical side, you will have had responsibility for IT infrastructure, both physical and cloud; security and networking. From an interpersonal perspective, you will have a strong customer service mentality, ideally with some experience of liaising with external customers, a professional and considered approach to your work and strong written and oral communication skills. Some travel will be required in the role.
The Customer Infrastructure Consultant will provide a wealth of expertise and experience both in our products, technologies, and infrastructure. They would ensure the technical well-being of customers from product installation to production running. This will include mentoring customers so they can operate independently.
Customer Infrastructure Consultant Responsibilities:
+ Help customer identify hardware and software pre-requisites for our solutions. Work with colleagues to advise on possible deployment configurations. Assists with initial hardware sizing and resource requirements.
+ Advise on securing the applications in different scenarios
+ Responsible for installation and configuration (or commissioning) of products on customer sites.
+ Train customer on the installation and administration of our products
+ Investigate and identify performance issues when required
+ Application and testing of fixes and service packs to the solution
+ Assist customer in developing policies, standards, processes, guidelines for ensuring the physical and electronic security of systems and data relating to the solution.
+ Contribute to building proposals, statements of work and services estimates for Services Delivery opportunities. Present recommended solutions both verbally and in written form.
+ Keep abreast of tools, techniques, trends and relevant industry standards and regulations applicable to their specialism.
Skills and Qualifications:
+ Ideally this role should require a degree level qualification or the equivalent industry experience.
+ A high standard of written and spoken English is essential, a second language would be an advantage.
+ Cincom will consider applications for candidates aspiring to this role
+ Infrastructure Architecture
+ Cloud / Virtualization
+ Network Traffic Analysis
Your Experience / Background / Previous Roles May Include:
IT Manager, Infrastructure Specialist, Infrastructure Engineer, Infrastructure & Networking Engineer, Cloud Infrastructure Engineer, Cloud Solutions Consultant.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.