Our client is a US headquartered provider of industry leading solutions in the mobile and broadband network intelligence and technology area.
The clients solutions give information regarding network speed, customer experience, mobile coverage quality data, downtime reporting. At heart the solutions are big data analytics Telecoms solutions.
The client is currently growing it's EMEA team in Dublin, Ireland and is looking for a Technical Account Manager to join the business.
In the TAM role, broad responsibilities will include:
Act as the primary, dedicated point of contact for many of my clients highest valued customers (this includes both presales and postsales)
Actively develop and grow relationships across your customer’s business and technical organizations
Educate, train, and support our clients to ensure optimum utilization of our product suite
Act as the primary resolution function for any issues or questions raised by your customers
Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within our client teams as needed
Engage with Director and C-Level executives in support of their business needs
Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
Champion and advocate for customer requirements within our client (be their voice)
Participate in customer requested meetings (onsite or via phone)
Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
Think strategically about business, product, and technical challenges as you help our customers take advantage of our clients data products
5 ­- 10 years of enterprise-level, technology-related presales / post-sales experience
Exceptional customer focus and bias for action
Experience supporting nascent products/services into new markets is strongly desired
Adept at establishing and developing relationships across customer organizations
Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
Experience with data analytics, including applications like Tableau and advanced Excel functions. SQL skills are a plus.
Experience visualizing big data to demonstrate value and quality to customers
Familiarity with internet, cellular and broadband technology and infrastructure
Self-motivated with a track record of appropriate urgency and follow-through
Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization.
Knowledge and expertise with my clients product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
Ability to travel regularly to meet and connect with existing clients
Strategic thinker with the ability to see/understand the big picture
Global business experience a plus, with special focus on supporting the needs of an international customer base
B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
Multi­lingual applicants a plus
Must have permission to work within the EU
Candidates should have some network centric knowledge so someone with technical knowledge of engineering areas like RAN (Radio Access Network - RF planning / optimisation etc), OSS (performance management / fault management), Core Network (DPI, Roaming, Signalling (Diamter / SS7) capacity management etc), and general network analytics solutions would be ideal.
Previous presales / sales engineering / solutions management experience would be an advantage