Job Details

Systems Engineer (VOIP, OS, UIPath)

Advertiser
Datasoft Technologies, Inc.
Location
Greenville, South Carolina, United States
Rate
-
Systems Engineer (VOIP, OS, UIPath) About the Job Duration Long term renewable contract Location Greer, SC Pay rate Hourly, depending on experience Job ID 3366 This is a Full Time W2 position, no subcontracting or C2C. Position is actively hiring during Covid-19. Overview Serves as the operational and technical lead, with responsibility for coordinating the planning and implementation of life cycle management and maintenance of IT Equipment Infrastructure such as personal computers, output management, and other IT End User devices. Candidates should have experience with the following Telecommunications and VoIPUC operations, including carrier interfacing, gateway management, circuit troubleshooting, level 3+ support assistance. Familiarity with Cisco Call Manager 10.5 and Skype for Business 2015. Experience with Microsoft Windows and MacOSiOSiPadOS - administratively Microsoft Power platform (PowerBI) and advanced Excel analytical skills Automation (RPA - UIPath) Responsibilities Leads the planning, implementation and maintenance of Workspace Systems that performs to defined business expectations. Ensures equipment availability (planning, lifecycle upgrades) by steering operational processes surrounding IT End Devices. Works closely within the global network of Workspace Systems and ensure that standards, operations, processes and procedures are aligned and follows the directions of the function Workspace Solutions . Steers of service request fulfillment for operational projects, moves or non-standard requests. Organizes the physical access management for providers in relevant IT applications. Provides event, access, incident and problem management as well service request fulfillment for non-standard solutions. Utilizes technical and process skills to ensure delivery and complete customer satisfaction. Monitors reports to ensure (Service Level Agreements) SLAs are met and all processes are followed as necessary. Recommends and facilitates quality improvement efforts. Maintains current knowledge of future innovations, technical trends and applies this to direct future changes. Aligns knowledge of the solutions available to best practices for the business processes. Develops project plans, administers the change control process and ensures that tasks are completed on time and within budget. Qualifications BSBA degree in Business, IT or related disciple or the equivalent of 4+ years of experience in Information Technology. 5+ years of technical experience in Information Technology to include experience with computer infrastructure in the areas of software, hardware and related processes in an operational production environment. Telecommunications and VoIPUC operations, including carrier interfacing, gateway management, circuit troubleshooting, level 3+ support assistance. Familiarity with Cisco Call Manager 10.5 and Skype for Business 2015. Experience with Microsoft Windows and MacOSiOSiPadOS - administratively Microsoft Power platform (PowerBI) and advanced Excel analytical skills Automation (RPA - UIPath) 5+ years of knowledge of information system concepts and technologies. 5+ years of working knowledge of PC desktop tools (MS Windows and Office skills). 5+ years of inventory management skills (both logistical and financial) to manage the lifecycle for Workplace Systems. 3+ years of experience demonstrating project management and leadership skills. 3+ years of experience interfacing with the business to meet requirements and targets. About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include Paid HolidaysPaid Time Off (PTO) MedicalDental Insurance Vision Insurance Short TermLong Term Disability Life Insurance 401 (K)

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