Job Details

Sr. Technical Program Manager - Infrastructure

Bridgeton, Missouri, United States
This position will participate in the management and leadership of a range of process improvement and process management activities. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department. Ensure activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.Essential Duties:Setting high level strategy on business initiatives; analyzing profitability (ROI), policy, programs and staffing to ensure optimal business results.Initiating and directing complex projects, directing project staff; working with cross-functional teams, develop project plans and strategies, preparing business cases; directing the planning and estimating of business solutions; influencing and negotiating with senior management; conducting meetings and managing cross-functional teamsManaging all activities and people associated with highly complex projects.Partner with the Leadership team and customer stakeholders to successfully impact their technology roadmapDefine and implement technician productivity improvements and best practicesAssist in defining and supporting service analytics, remote monitoring tools, service management system integration and asset management supporting field service management.Consults with business partners to clarify and define project requirements and business case, including development of a statement of work.Creates and delivers presentations to mid-senior level management on project goals and plans, including progress reports.Responsible for sourcing, negotiating and managing outside vendors.Coordinate and align resources and actions with mission, vision and strategy the service businessStrategy:Drive market share gain and competitive differentiation by adopting transformation technologiesTransform the field service technicians towards a digitally advanced service organizationLead the development of the technology roadmap annual strategyDevelop Integrated Service Management SystemsSupport Remote Monitoring & IOT initiatives within the service organization aligned with our IT StrategyLead the identification of opportunities for competitive service differentiation partnering with the senior leadership team. Leadership experience of a service transformation program in a large branch based company with focus on adapting new digital technologies and methods into the processes of a mature service companyOperations:Lead development of tools and best practices to drive efficiency in the delivery field service operationsIdentify best technological partners for improved efficiency and data accuracy across operationsEngage with management to improve and automate reporting of operational metricsWork with IT Director Reporting & Analytics in support of Business Intelligence data martsManage and delegate requests for support from field leadershipManage the implementation of recommended changes in partnership with field leadershipAbility to manage competing demands on time using available resources and remain focused on key objectives/goalsFormal Education & CertificationBachelor's degree required, Masters preferred.Experience/Training/Certifications in Project Management plusKnowledge & Experience15 years of operational and process and/or project management, or related business experience5 years of demonstrated experience working in field service strategy or business transformation8+ years of demonstrated leadership experienceProven experience in IT application support, development, and project managementExperience with systems design, development and implementation.Knowledge of business theory, business processes, management, budgeting, and business office operations.Demonstrated ability to apply IT in solving business problems.In-depth knowledge of applicable policies as they relate to IT.Understanding of project management methodologyProficient PC skills in Office Products; Excel, Word, PowerPoint, Visio, Outlook, ProjectPersonal AttributesStrong leadership and organizational skills.Exceptional customer servicing qualities.Strong influencing skills in order resolve business decision and set appropriate direction.Excellent written, oral, and interpersonal communication skills.Ability to conduct and direct research into IT issues and products.Ability to present ideas in business-friendly and user-friendly language.Highly self-motivated, self-directed, and attentive to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Extensive experience working in a team-oriented, collaborative environment.

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