Job Details

Sr. Operations Infrastructure Engineer

Barracuda Networks Inc.
Ann Arbor, Michigan, United States
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 220,000 organizations worldwide trust Barracuda to protect them - in ways they may not even know they are at risk - so they can focus on taking their business to the next level.We are looking for a Sr. Operations Infrastructure Engineer who will assist with the monitoring and maintenance of hardware in Barracuda Data Centers. You will work on an Infrastructure Operations team to provide non-routine technical support for computer/data center operations. You will use your technical skills and judgment to troubleshoot server, non-desktop computer hardware, software, systems and other resources. This position will report into an Engineering Manager.What you'll be working onMonitor for hardware failureRespond to and resolve service alertsHardware maintenance w/remote hands supportUpgrades (RAM, Hard Drives)Rack and wire new servers (via remote hands), decommission failed servers, and update inventory recordsPerform audits of inventory including server host names and locationsResolve access request tickets according to procedureTechnologies you'll be usingAWS/AzurePuppet, GitArista/Cisco switchesAnsibleWhat you bring to the role5+ years of experience in computer hardware including component troubleshooting and replacement experienceBachelor's Degree in related field; or equivalent work experienceExperience working in Data Center environmentExperience with public cloud (AWS, Azure) desiredLinux command line experience. Server administration experience preferredUnderstanding of TCP/IP networks (subnets, routing, DNS)Excellent problem-solving skills, including troubleshooting complex issuesStrong communication skills, both verbal and writtenExcellent organization and prioritization skillsWhat you'll get from usA team where you can voice your opinion, make an impact, and where you and your experience are valued.Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

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