Job Details

Solutions Architect / Infrastructure

Thrive Operations LLC
New York, New York, United States

The Solutions Architect - is a senior technical position within Thrive. This position serves as a technical resource for sales efforts of Sales Executives and Sales Leadership.

Responsibilities Include:

  • Employing a consultative approach as a trusted advisor to prospects and customers to solve both business and technical challenges
  • Participate in customer meetings and lead technical discussion. Present Thrive solutions to various levels within a client's organization, up to CIO level.
  • Provide Direct technical support to sales executives, direct customer involvement on complex sales opportunities, validation of all sales orders, ongoing enhancement of service and product descriptions, and interfacing with operations and engineering teams to keep up to date on all new service capabilities.
  • Local / regional technical resource providing technical support to Sales Executives via direct customer interaction
  • Collaborate with internal teams, providing feedback on key areas of customer focus and areas of concern
  • Create documentation, including diagrams and technical specifics, to ensure completeness and supportability of solutions
  • Prioritize areas of focus by reviewing sales pipelines with supported sales reps and sales managers
  • Participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training.
  • Remain current on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
  • Provide ongoing product technical training to the Thrive direct sales organization and channel partners


  • Bachelor's degree (or higher)
  • Experience working at Managed/Cloud Service Provider in a Solutions Architect or comparable role, collaborating with clients, and working alongside the sales team5+ years' experience with the design and implementation of a broad range of infrastructure solutions, such as:
    • Cyber Security
    • VMware/Hyper-V
    • Windows / Linux
    • Office 365/Microsoft Exchange
    • Hybrid Cloud Services (Private, Azure, AWS, Google, etc.)
    • Networking
    • Firewalls
    • Relational Databases
    • Disaster Recovery
    • Etc.
  • Excellent communication skills and customer service skills
  • Ability to articulate technical information and convey to a broad audience
- provided by Dice

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