Job Details

Software/Infrastructure Engineer

HARMAN International
Novi, Michigan, United States
Additional Work Location(s) : None

Job Title

Server Field Application Engineer OR Software/Infrastructure Engineer

Work Location: Farmington Hills Michigan

About The Role

HARMAN Automotive is a software company specializing in the "Connected Car" field, Located in Detroit, USA

The company is a synergy of three leading automotive technology solutions which are owned by HARMAN International, a Samsung company: OTA, cybersecurity & ADAS.

This position is in the OTA Solution- Remote Vehicle Updating over-the-air (OTA) solutions for the world's leading automotive brands. These solutions help keep drivers safe and save car manufacturers millions of dollars.

As a Field Application Engineer you will be responsible for technical issue management and providing technical support for our server product. The responsibilities would include deploying and supporting our solution within internal/customer networks and coordinating tasks with customers as well as internally.

What You Will Do
  • Install, configure, troubleshoot installation of our product on customer's networks
  • Provide high quality technical support via phone, e-mail and on-site to customers
  • Providing support to sales team qualifying new opportunities
  • Manage case tracking, prioritization, and escalations to global support / R&D
  • Develop demonstrations and tools for Harman's products on various platforms
  • Handle stressful situations with competing deadline
  • Respond to customer-reported issues on a timely basis (meeting SLA targets)
  • Diagnose and troubleshoot technical issues
  • Deliver, integrate and maintain complex environments
  • Maintain quality standards to ensure the best customer experience
  • Onsite and remote workshops, demonstrating Harman solutions & products and its latest features.
What You Need
  • Bachelor's degree (BSc or other equivalent technical degrees)
  • 5+ years of experience as a software/infrastructure engineer
  • Experience with Application Servers - Apache Tomcat, WebSphere, WebLogic
  • Database experience (SQL)
  • Strong Linux and scripting in Python, Shell, etc.
  • Experience and knowledge of enterprise IT systems
  • Networking background - configuring and operating
  • Strong problem solving/debugging capabilities
  • Experience working with global accounts
  • Ability to effectively communicate technical topics
  • Ability/desire to travel as needed (20%)
  • Must be able to work flexible hours according to customers' needs
What Is Nice To Have
  • Kubernetes and Docker
  • Development experience - C++/Java/J2EE
  • Knowledge of automotive embedded control systems
  • Automotive/mobile industry experience
  • Experience with OMA-DM
What Makes You Eligible
  • Be willing to work in an office & home office in Farmington Hills, MI
  • Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
  • Access to employee discounts on world-class HARMAN products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • Access to HARMAN Campus Fitness Center and Cafeteria
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

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