Job Details

Site Infrastructure Manager Neuchatel, IT Support, MS Office, HW maint

D-ploy GmbH
Neuchâtel, Neuchâtel, Switzerland

We're looking for a candidate to fill this position in an exciting company.

  • Maintain the integrity of all computer workstations and associated software within the organization
  • Act as the main point of contact for employees who are experiencing computer issues
  • Ongoing maintenance and future planning needs of the company's desktop infrastructure
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Resolve software, hardware and device issues reported by the end users (including IMAC/D, Printers, mobile device hardware issues)
  • Installation, configuration and ongoing usability of desktop hardware and software
  • IT support relating to Conference Room Equipment, as well as providing technical support at events
  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
  • Work with the project management team on PC builds and network equipment deployments
  • Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
  • Installation of packaged software and authorized 3rd party software
  • Remote access solution (VPN) implementation and support
  • Document and update the local client environment
  • Escalate service issues when required
  • Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Oversee the maintenance and tracking of assets, complete physical inventory
  • Business Continuity & Disaster Recovery testing
  • Advise and train staff on computer operations and software applications
  • Good understanding of Information Technology; trends, products and solutions
  • 4+ years' experience in a similar position supporting a variety of technologies and services
  • Expert knowledge of:
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Sound knowledge of:
  • Active Directory
  • Exchange
  • Apple OS
  • Holding 3 or more of the following certifications:
  • PC\Laptop OEM Maintenance
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Certified IT Professional (MCITP) in desktop area
  • Microsoft Office Specialist (MOS) certification
  • Customer focused with a passion and drive for customer satisfaction and delivering business values
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
  • Work and complete projects with minimal supervision
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
  • Well-developed sense of urgency and great attention to detail
  • Enthusiasm, resilience and a positive attitude
  • Maintain a professional appearance
  • Good team player and comfortable sharing responsibilities
  • Friendly, supportive and flexible personality with excellent customer service and people skills
  • Exceptional communicator with great communication and interpersonal skills
  • ITIL certification is an advantage
  • Fluent in English and French language

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