Job Details

Setelia - SAP Infrastructure Service Delivery Manager


As Service Delivery Manager, you will be in charge of the daily governance of IT Outsourcing Agreements.

Your main objective is to safeguard the contractual agreements, for which you will align with many other departments internally and externally.
You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements.

Your customer sees you as a trusted advisor.

Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting;
Meet your customer regularly to review performance and propose improvements or new opportunities;
Monitor your budgets and margins & report accordingly, ensuring correct invoicing;
Work closely with the other service delivery managers , initiate, propose and defend new initiatives to your internal customer and/or internal management and involve the relevant stakeholders for implementation;

Your profile

Experience in managing sourcing contracts is a must.
Knowledge of SAP infrastructure is an asset !
Experience with service management tools e.g. 4me or Service now is an asset.
Thanks to your amazing communication skills, you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication, in Dutch, English and French. You master the art of challenging, convincing and motivating people, and networking comes natural to you
Colleagues describe you as a driven and enthusiastic team member, with excellent time management and organizational skills. Tight deadlines are a welcome challenge to you. You know how to establish priorities and are able to work independently, not afraid of making decisions within the area of your responsibilities
You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications.
An ITIL Intermediate (v3/v4) or Service Manager (v3/v4) Certificate is preferred, a solid interest in and knowledge of the ICT industry is a must

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