Job Details

Senior Software Developer - Conversational AI Platform

Sunnyvale, California, United States

Why you should join:

Join us in building the best conversational AI ecommerce SaaS platform to revolutionize how retailers and brands engage with shoppers for post-purchase activities and more. Linc is looking for senior software developers who are passionate about building world class software by applying ML techniques from natural language understanding, dialog system, recommendation system, knowledge extraction to deep learning. We offer a fun, dynamic and result-driven environment. If scale and complexity in a high growth startup excite you, Linc is the right place to be.

About Linc:

Linc's Conversational AI platform delivers automated experiences at scale across webchat, email, SMS, Facebook, Google Business Messaging and voice connected platforms such as Alexa. From brand awareness, to consultative buying assistance to buying assistance, post-purchase and retention, Linc's platform provides over 85% out of the box automation for all customers' most commonly asked questions and services. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast growing startup, Linc has delighted tens of millions of shoppers, and its customer list includes world-class brands like Levi's, Carter's, PacSun, Venus, Kimberly-Clark, LampsPlus. Learn more at


  • Build and maintain Linc's SaaS Conversational AI platform at the highest level of quality, service and availability. Measure everything, optimize for best user experience and business value

  • Be a leader within the engineering and product department with major responsibility for software implementation, algorithms, model building, data engineering, and production scaling and support - full soup to nuts ownership and empowerment!

  • Apply novel ML techniques such as Natural Language Understanding, dialog system, statistical NLP, contextual understanding, probabilistic inference/reasoning to create best solution

  • Collaborate across entire product team as well as customers to contribute to the analysis of functional requirements and design

Key Qualifications:

  • 5+ years of working experience in designing and developing large scale web applications

  • 5+ years of programming experience, great coder in Python and with at least one of the objective oriented languages such as Java/C++/Go/Scala

  • 3+ years of commercial product building experience and hands-on cloud platform experience: AWS, Google Cloud Platform or Azure

  • Strong knowledge in software architecture, data structures, design patterns, microservice and internet protocols

  • Proficient in both relational databases (MySQL, PostgreSQL, AWS RDS) and No-SQL technologies such as MongoDB, ElasticSearch and Redis

  • Self-starter - ability to drive projects forward with limited oversight

  • Excellent communication and problem solving skills. Analytics minded.

  • Major in Computer Science or a related field with demonstrated academic excellence, graduate degree preferred.


  • Familiarity with a wide range of ML techniques and able to recommend the appropriate techniques, balancing interpretability and performance metrics

  • Experience with ML tools such as TensorFlow, PyTorch, Keras, scikit-learn, pandas

  • Chatbot or dialog system building experience

  • Previous experience working in a start-up environment

  • Familiarity with ecommerce space, knowledge of product taxonomy, Q&A system

  • Experience with NLP libraries or models such as BERT, GPT, spaCy, NLTK, OpenNLP, gensim, Word2vec etc.

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