Job Details

Senior Program Manager, Mobile Innovation

Bellevue, Washington, United States

At Amazon, we strive to be Earth's most Customer-centric company. In fulfillment, Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

AMZL is building a world class last mile operation which includes our Delivery Service Partners (DSPs), Amazon Delivery Associates, and Flex Drivers! Amazon works directly with the DSPs, DAs, and Flex drivers to make deliveries to our customers!

We are looking for problem solvers who can build a program from the ground up; individuals that are exceptionally talented, customer-centric, driven, and bright.

The Senior Program Manager, Fleet Ops Integration will own the new program development and deployment for Fleet Management as well as continuous process improvement. They will work backwards from the customer, introduce new ways to manage Amazon-owned equipment, scale new programs quickly and with high quality, and deliver features/services to drive continuous value to customers. This will require close collaboration with internal and external stakeholders, including suppliers, ops, finance and other business teams to bring your ideas to fruition. In partnership with technology teams, you will develop automated solutions for complex problems. The ideal candidate will have extensive experience with cross organization communications and will ensure key information cascades consistently and smoothly across stakeholder organizations. He or she will also possess excellent analytical and problem solving skills. If you have demonstrated an ability to innovate for the customer and want to create the best-in-class transportation experience, then come join our team.
Leads, directs, supervises and controls the execution of all business, fiscal and administrative functions of the assigned program.
Comfortable in different roles, sometimes supporting, sometimes leading.
Is capable of taking accountability and driving planning, resolution and execution with his/her team.
Responsible for defining and measuring internal and external performance standards
Monitors and reports on the progress of all activity within the program area.
*This role will be located in Nashville. Up to 15% Travel*


Bachelor's Degree
5+ years of management experience with excellent and project management skills, including work prioritization, planning, and task delegation
Proven complex problem solving and project management skills
Demonstrable mathematics and analytical skills using data to drive decisions in a business environment
Strong written and oral communication skills
Financial budgeting, forecasting and action planning skills
Leading new or start-up related projects where processes will need to be defined, implemented and iterated within last mile
Proficiency with tools/systems to analyze data including Excel or other data management systems


MBA or Master's Degree in a related field
Operations Management/Management/Fulfillment Center experience
Experience with operations and/or logistics
Strong oral and written communication skills, as well as ability to analyze quantitatively and problem-solve efficiently
Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment. You create order, without stifling progress and adaptation.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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