Job Details

Senior Product Manager - AI Conversational Digital Assistants

Mountain View, California, United States
OverviewIntuit's Customer Success Digital Platform group is seeking a strategic and innovative Senior Product Manager (PM) for our Digital Channels group. This PM will work with the Customer Success and Product leaders across Intuit to create a roadmap to deliver on Intuit's strategies to Big Bet 2, Connect People to Experts (#bigbet-1) and revolutionize speed to benefit using an Agile Methodology. This role is primarily focused on AI conversational digital assistant platform used by all product teams. The ideal candidates will have proven leadership skills, a strong product management background, the ability to drive change in matrix environments, and experience with innovative customer success technologies. In addition, this candidate should be a creative problem solver with a passion for applying rapid experimentation, using data to drive decisions, have a track record of delivering measurable business impact, and desire to continuously growing yourself and the organization. What you'll bring+ 6+ years of product management experience in delivering compelling user experiences, with 3+ years in the areas of conversational digital assistants, self-help, or related technical domains (voice, text, etc.)+ Track record of building game-changing product experiences+ Experience working in an agile environment - delivering a strategy via incremental releases+ Experience with customer driven innovation and hypothesis driven experimentation+ Demonstrated success of driving product strategy from concept to launch that delivered awesome user experiences for employees/customers+ Excellent partnering and collaboration skills with both internal and external partners+ Superior communication skills with the ability to explain complex business and technology concepts simply and convincingly at every level of the organization+ Proven ability to identify technology options and drive the decision-making process that balances employee/customer experience, business objectives, and technical requirements+ Proven success in a fast paced, matrixed work environment and ability to influence others without direct authority+ High energy, self-starter with a bias for action+ Undergraduate degree required in computer science, electrical engineering, math, data or a related technical discipline (relevant professional experience will be considered); advanced degree preferredHow you will lead+ Understand Customer Success processes and how these impact expert and customer experiences across multiple product offerings+ Drive key business outcomes starting with creation of a compelling vision and strategy, developing prioritized requirements all the way through delivery and measuring business impact+ Understand emerging industry and technology trends, and leverage this knowledge to guide the application of technology solutions to improve and transform processes+ Envision the future state and drive the long term solution approach that addresses business needs and aligns with our company technology strategy+ Conduct user research to gain deep-customer-empathy and understand employee/customer needs and lead hypothesis driven experimentation to deliver great end-to-end customer experiences+ Drive shared vision across on prioritization, business case assessment, requirements/user stories, and standard processes through agile methodology working with engineering and business teams+ Drive the evaluation and selection of technology solutions as part of ongoing strategy + Lead innovation in products and think creatively about how to deliver the experienceEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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