Job Details

Senior Network Operations Technician - Wireless / Telecom

M&T Bank
New York, United States

At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today.

The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M&T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver.

Primary Responsibilities:

  • Translate business requirements into Telecom technical network requirements defined in Telecom Provisioning guide and provide ongoing network operational support. Collaborate with engineering to develop and test new and upgraded network products and services
  • Monitor network equipment life cycle and work with Telecom engineering and suppliers on replacement equipment. Procure, test and validate new equipment and services, develop installation and operational documentation and familiarize staff on equipment/service
  • Provide written recommendations and design enhancements to network systems and prepare detailed specifications for implementations. Review designs with engineering, document and implement those designs within the network
  • Order network equipment and carrier services required to complete a specific installation, monitor order process and complete
  • Design/implement and maintain wireless networking solutions
  • Create and document procedures for work order and request-based tasks
  • Review and assess network design and recommend changes to bring current. Document changes in STN format and present to STN committee for approval. Order and provision approved solution
  • Evaluate carrier quotes and proposals and recommend solution
  • Evaluate new products being proposed for use within the Bank network. Ensure appropriate documentation is in place before deploying new services and products to clients
  • Understand the overall network architecture and how packets flow on the Telecom network for voice and data
  • Understand SIP architecture and the infrastructure components that make up the M&T voice network
  • Develop project plans, testing, configurations and supporting documentation as required for network projects
  • Provide client training as required to orient clients on network services
  • Provide after-hours support as scheduled and on a rotational on call basis
  • Provide training to less experienced staff
  • Process Telecom work orders; client requests for specific predefined network services
  • Order, receive, configure and install network routers, switches, VoIP and network devices supporting remote offices
  • Direct suppliers to install network wiring to Bank standards
  • Insure all activities are in compliance with internal policies, procedures and standards

Education and Experience Required:

  • Minimum of 8 years' higher education and/or work experience
  • Prior experience reading and digesting technical information
  • Detail-oriented
  • Strong written and verbal communication skills
  • Prior experience interpreting and/or discussing terminology or concepts not familiar to many people
  • Strong customer focus, including ability to manage customer needs and multiple work priorities

Education and Experience Preferred:

  • 5+ year's in experience with Telecom Carrier networks and operational processes
  • Proficient in LAN, WAN, MAN and/or VoIP architecture
  • Understanding that travel is required; 2-3 days per month
  • Technical certifications - CCNA
  • Cisco Command line interface
  • Cisco Prime/Meraki dashboard
  • Bachelor's degree in technology-related field
  • Certifications or special training in related technologies
  • Prior experience leading technical teams toward a common goal or project within a larger project

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.


Amherst, New York, United States of America

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