Job Details

Senior IT Infrastructure Engineer

Advertiser
Recruitment Empire
Location
Rochdale, Lancashire, United Kingdom
Rate
-
The Opportunity
Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and a friendly, people focused culture.
Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Creative Networks is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.
The Role
Creative Networks are looking for a senior IT Infrastructure Engineer to provide effective onsite technical support to contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration.
A key aspect of the role is to communicate effectively with the customer and manage technical queries in line with our standards and SLA's.
This role will be predominantly based at our office in Rochdale and you will be required to travel to client sites. Standard Working Hours.
IT issue will stop with you.
Main Duties and Responsibilities
Provide 3rd line onsite and remote technical support services to customers
Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
Make effective use of all personal and team time during any periods of inactivity
Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs
Essential Experience
Deep understanding of Networks.
Ability to carry out patching in a server room/office.
Ability and understanding of how the physical layer works.
A good understanding of Microsoft products, Office 365, Active Directory, Hypervisors both Citrix, VMware, Azure, AWS.
Experience with various brands of routers and networking equipment.
Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP.
Strong Windows Server knowledge (AD, MS Exchange, Group Policy).
Strong virtualisation experience with Hyper-V.
Strong Telecoms experience, 3cx.
Good Cisco networking experience across LAN, WAN & WLAN; with working knowledge of TCP/IP, DHCP, WINS, DNS, Load balancing.
Storage and Network: Veeam, Dell, HP, Draytek.
Cloud experience would be hugely desirable (Azure, AWS, GCP).
Experience with Microsoft Exchange.
Understanding of Backup Strategy, RTO/RPO.
Essential Education
Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
Desirable Education
ITIL Foundation
Customer Service Qualification
Relevant Microsoft Certifications
Key Skills Required
Good awareness of the role of support services in front line delivery
Behaves in a professional manner at all times
Exhibits commercial awareness
Excellent face to face communication skills
Good telephone communication skills
Good written communication skills
Operates well unsupervised
Ability to supervise other less experienced team members
Assesses risks effectively and the implications of his/her actions/advice to Creative Networks and customer
Prioritises tasks to achieve SLA's
Takes ownership willingly
Able to remain calm under pressure
Manages customer's expectations effectively
Can explain highly complex technical issues in "lay-man's" terms
Proficient fault finder and problem solver
Flexible and adaptable to changing environments
Some on-site maintenance is required so a full driving licence would be required.
Aptitudes and Attributes
Is proactively innovative
Is logical in approach
Takes a long-term view
Is helpful, fair and demonstrates a "give and take" attitude.
Good time keeper
Demonstrates mutual respect for own and other team members
Works as part of a team
Essential Security Checks
Baseline Personnel Security Standard (BPSS) pre-employment checks
Working At Creative Networks
Creative Networks is a growing MSP. We have doubled in size over the last few years and are on track to for continuous growth. We have varied and interesting customer base.We're interested in hearing from, and finding, the best talent, to join our business and to be part of our continued success.
We have a laid back and friendly, yet professional and capable approach. We have a casual dress policy to make sure people are as comfortable as possible as they go about their daily tasks.
So, if you feel like you can make a tangible difference, apply today and join us on the journey.
We put our people first - every time and without hesitation
Attractive salary & benefits packages - we offer attractive salary packages to attract the best people
Training and development
Friendly culture - casual dress policy and breakout facilities with a pool table
Normal office hours Monday to Friday, flexible shift options - Free tea and coffee. Simple, easy transport links via bus, train, metrolink and motorway. Free onsite parking...... click apply for full job details

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