Job Details

Seeking a Mobile Services Specialist at a Large Consumer Device compan

Advertiser
OSI Engineering, Inc.
Location
Plano, Texas, United States
Rate
-
Seeking a Mobile Services Specialist at a Large Consumer Device company in Plano, TX. The Mobile Services Specialist is part of the General Affairs Mobile Services group. The position supports strategic mobile device testing prior to launch. The Mobile Services Specialist manages the inventory of preproduction sample devices and the activation, alignment, and costs of all required cellular services. The role primarily interacts with Mobile Quality, Carrier Sales, Retail Operation, Mobile B2B, Customer Service, Contents Services and Marketing teams. Responsibilities Under general supervision, is responsible for managing Pre-production Samples and test lines for various RD, Field Testing, Marketing demo and others purposes within the company. Conduct Mobile device registration, transfer, transferextensionreturn confirmation, confirmation follow up with users, new user training, system improvements, audit as well as Sim card activation, cancellation, Test line reissuance, line extension, return, expense analysis, credit dispute with carrier to support various field testing inside of company or demonstration for external customers in the remote location Using common Project Management principles, manage multiple projects, update required reports and keep management apprised of related activities. GSCMS Manage SIM card operations such as data entry, inventory management, new account activations, cancellations, and re-issuances as needed. Input and analyze data through internal system and optimize monthly costs. Assist HQ visitor and users with SIM card access, VOC reports, and solutions. Share improvements and experiences in operation troubleshooting and diagnostics. Coordinate with US based mobile carriers on contract negotiation to align internal requirements. Manage physical SIM card operations such as new accounts activations, cancelations, and re-issuances of SIM cars as needed between internal customers and carriers. Work closely with US based mobile carriers like Verizon, ATT, T-Mobile, Sprint and other carriers to assist on contract negotiation to align internal requirements. Do technical trouble shooting for engineers about major and regional carriersrsquo services for carrying out internal tests required by company. Conduct expense analysis like no usage, high usage and report upper management monthly, quarterly and yearly GSCMS budget saving. Manage 16+ monthly invoices and analyze charges for all TEST lines. Communicate with Carriers regarding dispute and data billing issues. Upload each invoices into the internal system that require with HQ format Manage communication expense and invoices arise from various activities NASMS Perform HQ shipmentsinvoice tracking, mobile devices registration and distribution, labeling, shipping devices, disposition of samples, inventory management through check inout, usersrsquo return, reject, and extension request confirmation, new user registration with system and policy education, system enhancement and IT VOC submission. Communicate with HQ and SEA internal employees to clarify insufficient device shipment information, follow up device receipt confirmation with users. Guide users for bi-annual sample inventory audit. If needed, physical scanning for all samples with Users Maintain sample storage room organized effectively to process check inout system, store thousands of devices for recycling or scrapping. Verify returning samplesrsquo information to HQ or other specified party. Maintain documentation for storage and scraps. Communicate with HQ senders, local users and finance team to ensure overall status of operation PUMI Status Required Skillsets Bachelor's Degree with 1 to 2 year of inventory control or business management experience is required. 1-2 yearsrsquo experience working w mobile carriers ndash device registration, Sim card activation, cancellation, Test line reissuance, line extension, return, expense analysis, credit dispute with carrier to support various field testing inside of company or demonstration for external customers in the remote location. Experienced w MIS (Management Information Systems) and business management Project management experience ndash able to handle multiple projects and update required reports and keep management apprised of related activities. Proficient in Microsoft Office Suite (Excel, PPT) Strong Project Management skills and the ability to prioritize in a complex working environment Desirable Skillsets Would have over 3 yearsrsquo experience in the telecom industry. (Preferred) Bilingual - ability to read, write, and speak in Korean highly preferred. Location Plano, TX Duration 12 months Type Contract

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