Job Details

Security Operations Center & Infrastructure Defense - Service Manager

Advertiser
Citigroup
Location
Irving, Texas, United States
Rate
-

The Infrastructure Defense and SEM Service Manager is responsible for designing and driving large scale complex projects to meet client, IS, and regulatory requirements and needs to work closely with different IS sector champions to achieve targeted goals. The primarily responsibility for this role is to serve as the key contact for managing third party performance, third party risk analysis, and related compliance activities for third parties that provide cyber security products and services to Citi.

The Cyber Security Services organization is responsible for the engineering and management of critical security infrastructure, security services, and monitoring across the enterprise on a global level. This includes the 24/7 management of security products and infrastructure components across domains including Application & Host Security, Infrastructure Defense, Vulnerability Assessments, and Cloud Security. Additionally, the Security Operations Center, Cyber Security Fusion Center, and Cyber Security Innovation Center deliver comprehensive planning, monitoring, and operations solutions to identify, analyze, and respond to threats targeting Citi.

The Infrastructure Defense and SEM Service Manager is responsible for designing and driving large scale complex projects to meet client, IS, and regulatory requirements and needs to work closely with different IS sector champions to achieve targeted goals. The primarily responsibility for this role is to serve as the key contact for managing third party performance, third party risk analysis, and related compliance activities for third parties that provide cyber security products and services to Citi.

Responsibilities:

  • Business Activity Owner: Oversee the end to end life cycle of Third Party Management (TPM) with emphasis on time to market. The BAO is accountable for a Citi activity or process performed by a third party on Citi's behalf. This includes ensuring that the third party performs the activity or process in a safe and sound manner and in compliance with Citi's policies and standards as well as applicable laws and regulations. The BAO will actively engage in the risk assessment process and in remediation of any control gaps. In addition, the BOA will oversee the work of the BAO Support, a similar role that has secondary ability to perform some of the risk assessment activities for the third-party relationships.
  • Process Management: Responsible for the engineering/re-engineering and oversight of internal processes and documentation that support the third party management standards and policies for which the organization should be compliant, while developing measurement and improvement processes to continuously drive service maturity.
  • Risk, Controls and Compliance: Serve as representative to internal audit, external auditors and regulatory examiners on behalf of the area as well as responsible for oversight of the internal control environment.
  • Monitoring and Reporting: Creation and management of MIS reporting and Key Performance Indicators (KPI) on vendor performance, productivity and capabilities.

Qualifications:

  • Bachelor's degree or equivalent experience
  • 6+ years of relevant experience in the following Information Security (IS) technology frameworks is required (certifications are a plus): ITIL Service Management and/or COBIT Frameworks, risk management, network security products, and common architectures that deliver high performance and resilient solutions
  • Advanced proficiency with Microsoft Office tools and software
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven influencing and relationship management skills
  • Proven analytical skills

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