Job Details

Security Architect Telecommunications Operations(m/w)

Nigel Frank International
Berlin, Germany
For our client, an enterprise company, we are looking for highly skilled. Key responsibilities include: * Ensure high quality operations of telecommunications and network security services * Ensure and provide 1st and 2nd level support for telecommunications and network security services * Ensure high quality documentation, operate related management and monitoring tools * Provide SLA, KPI and other service related reports as required by business and service management * Develop and execute service improvement plans in conjunction with the engineer and architecture teams * Participate in incident, problem and change management procedures * Ensure optimal utilization of the Telecommunications Operations team and manage day to-day activities of the team * Provide Piket service and ensure 24/5 or 24/7 shifts * Work closely with telecommunications architects and engineers providing operations aspects for project product definitions * Participate in project handovers * Ensure maintenance and upgrade of existing services, tools, devices * Ensure and report proper tracking of licensing and maintenance contracts * Participate in definition of operations procedures and policies for new services, solutions * Ensure continuous improvement of existing services, operations processes and tools * Ensure adequate knowledge about existing environment * Work closely with other operations teams Expertise: * Solid network technologies background including LAN, WLAN and WAN technologies * At least 5 years network and network security operations experience * Cisco knowledge is required * Knowledge of network security (firewalls, proxies, load balancers etc.) is required Knowledge, Skills, and Languages: * Service and customer orientation * Good communications skills, ability to interact with customers * Very good intercultural understanding * Fluency in English is a must * Serve the business for upcoming request in terms of o consulting o design solutions o request fulfillment * Team player * Willing to work in an international, global environment * Willing to work in 24/7 shifts Education: * Degree in Information Technology preferred * Clear understanding of network security products and technologies * Clear understanding of cloud services and security solutions * Experience in operating global services * Team management experience I am looking forward to receiving your complete application (including CV and Certificates/Letter of recommendation) via mail: .

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