Job Details

SAP Infrastructure Service Delivery Manager SAP R/3 Basis Datacenter I

Sure IT Recruitment
Brussel, Belgium

SAP Infrastructure Service Delivery Manager SAP R/3 Basis Datacenter ITIL SAP HANA Brussels Belgium

As an IT SAP Infrastructure Service Delivery Manager, you will be in charge of the daily governance to safeguard the contractual agreements, for which you will align with other departments, internally and externally.


  • Ensure day-to-day supervision of compliance with the contractual commitments
  • Ensure day-to-day operational monitoring.
  • Review and follow-up reporting (SLM, technical, budget) as contractually defined
  • Participate in the daily management of Service Management within the company
  • Continuously monitor own work and the processes followed in order to increase productivity wherever possible
  • Participate in Operational, Tactical meetings
  • Work closely with Sales, Architectural team and Project Managers, initiate, propose and defend new initiatives to the end customers and/or internal management and involve the relevant stakeholders for implementation
  • Act as Change Manager for your services and participate in the Change Advisory Board

Required profile

  • Experience as IT SAP Infrastructure Service Delivery Manager
  • Experience in Incident, Problem, Change and life cycle Management
  • Having a technical background in SAP Basis is mandatory
  • SAP Basis administration including coordinating/advising on compliance with SAP Patches/Upgrades - Releases/Roadmaps, coordinating/advising on client copies, performance Monitoring and troubleshooting
  • SAP Security Administration & License
  • SAP Solution Manager & Transport Landscape Management
  • SAP Cloud Platform (& Connector)
  • Experience in managing sourcing contracts with Service Provider companies is an asset
  • ITIL Certified (minimum Foundation level)
  • Very good oral and written knowledge of English, good knowledge of Dutch or French is a plus.
  • Dynamic, able to invest in achieving ambitious goals
  • Results orientation and customer satisfaction
  • Methodical and well organized
  • Able to work independently
  • You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications.

Please forward your CV ASAP for immediate consideration

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