Job Details

RF and Data Field Services Technician II

Carlsbad, New Mexico, United States
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The Level II RF and Data Field Services Technician performs a variety of skilled technical work in configuration, maintenance, repair, and troubleshooting of telecommunications physical, data link, and network layer systems and associated equipment. Duties are performed in a highly customer-orientated organization where the exercise of excellent customer service and teamwork is paramount. Expectations include the ability to perform unsupervised installations, conduct independent system-level troubleshooting, and proficiency on varied specialty systems.

Essential Functions:
  • Operates, monitors, and services multiple communications devices in specialty networks
  • Diagnoses and tests voice, data, and specialty (RF) network infrastructure
  • Works with other third party supplied personnel engaged in the installation, maintenance, and repair of voice, data, and RF equipment
  • Tracks and manages the assets of the voice, data, and RF network
  • Ability to install, maintain, configure, and troubleshoot communication transmission systems, e.g. microwave, radio, satellite, fiber, cable - this includes in-house and vendor-supplied services
  • Ability to interface control networks (e.g. SCADA) with the client network
  • Understanding of wireless infrastructure transmission characteristics
  • Skilled practitioner of the methods, tools, equipment, and materials used in RF and telecommunications equipment testing, repair, and maintenance
  • Demonstrated and proven ability specifically in RF test equipment functions
  • Ability to maintain, configure, and troubleshoot access and distribution switches
  • Must have knowledge of MAC and IP addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning-tree functions
  • Ability to maintain, configure, and troubleshoot traditional telephony components, VoIP endpoints, and voicemail accounts
  • Ability to manage hardware requirements including staging, testing, installation, configuration, maintenance, and decommissioning of components applicable to area of responsibility
  • Ability to document infrastructure configuration, changes, and design components in order to facilitate effective management of the infrastructure and ensure accuracy of the infrastructure information (e.g. components, version numbers, supplier information, history, location, status, component relationships, and asset information)
  • Understanding of infrastructure cabling, i.e. fiber, copper, and coax
  • Full understanding of the hardware means of sending and receiving data on a carrier, including defining cables, cards, and physical aspects
  • Basic knowledge of TCP/IP protocol suite
  • Ability to detect, record, investigate, and diagnose events which cause disruption or reduction in quality or service level; this includes incident monitoring, tracking, communication, resolution, and recovery
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Communication skills and ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
  • Highly skilled in planning and organization to prioritize effectively to meet daily work demands
  • Ability to cultivate positive and cooperative working relationships with others in a team environment
  • Ability to create and update job safety analysis (JSA) documents
  • Ability to pass Fit-for-Duty requirements as required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ™ Supports Equal Employment Opportunity** eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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