Job Details

Regional Transition Manager- Infrastructure

SmartIMS Inc.
Alpharetta, Georgia, United States
The RTM is key point of contact to the customer and operatively manages the preparation of a site for migration, guides through the migration call of the specific locations in a region, reports on the status per site and is responsible for obtaining the final approval of a location. Key-Responsibilities Work with organization and partners to identify key stake holders for locations in scope. Initialize and control location-based concept (LBC) Manage preparation of locations to get ready for migration According the agreed procedures, organize alignment calls between technical team, service provider and other RTMs, and additional technical clarification calls where required Manage preparation of test documents and plans, invite to and guide through pre-migration test sessions Organize the migration call, guide through call and post-migration test, communicate on migration result (success) Control Hypercare closure Supportmanage trouble shooting after Hypercare closure Store deliverables in project repository (e.g. SharePoint) Report on site status Knowledge and Experience Experience in managing project in a Global environment (team supports North America, Central America, and South America). Ability to self-organize work and handle and prioritize multiple tasks. Strong communication and presentation skills. Good analytical and decision-making skills. Good knowledge in service management, change and communication management Familiar with Microsoft Office Office 365, MS Project, automated mailing broadcasting of information Desirable Familiar with IT Infrastructure processes Desirable Project Management knowledge (desirable certifications PM, ITIL) Education Bachelorrsquos Degree or equivalent Language Skills Business fluent writing speaking English skills (Spanish a plus)

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