Job Details

Project Manager, Client Implementation (Infrastructure Technology)

Samson Software Solutions, INC
Raleigh, North Carolina, United States
The Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication, timeline and critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues. The 2 main elements wersquore looking for here are 1) strong hands on core project management, and 2) solid technical understanding of the layers of infrastructure technology. Requirements 6 years of IT service delivery client on-boarding Strong core project management hands on experience and recent Solid technical understanding of the layers of infrastructure technology. Demonstrates excellent customer service skills Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information Must possess initiative with strong analytical and problem-solving skills Strong familiarity with project management tools and methodologies Strong analytical and decision-making skills Strong verbal and written communications skills Strong interpersonal, organization, and planning skills Ability to effectively communicate with internal and external customers Must possess excellent MS Office skills especially Project and Excel Must display great attention to detail Comfortable making presentations and facilitating meetings Must be comfortable working in a fast-paced dynamic environment Possess general understanding in the areas of data center and managed hosting services is a plus but, not required Understanding of cloud, networking and Disaster Recovery technologies is a plus PMP certification is a plus but, not required Bachelorrsquos degree in business or related field Preferred Experience Minimum of 6 years direct externally facing customer implementation experience Responsibilities Provides quality internal and external customer service surrounding the Company values. Manage delivery of services focused on our Private Cloud, Disaster Recovery, Networking, or other product designated orders from customer introduction to completion and internal hand-off Oversees all aspects of new client implementations and existing client upgrades Responsible for timely project completion, issue identification resolution, and customer delivery Ensures clients clearly understand status of project throughout all phases including completed tasks, pending deliverables, and outstanding items Coordinates internal and external resources to ensure client and company objectives are met Performs daily progress tracking including resource management, inventory allocationtracking, and workflow supervision of multiple projects Collects and records installation documentation including customer set-up documents and configuration related information Creates and executes project work plans and revises when appropriate to meet changing needs and requirements Summarizes progress of order and prepares interim and project completion reports Reviews deliverables prepared by team before forwarding to the clients Effectively enforces project standards and communicates expectations thereof Facilitates internal team and customer meetings effectively Holds regular status meetings with project team Suggests improvement to internal processes along with possible solutions to be more efficient Complies with and helps to enforce standard policies and procedures Effectively interfaces with Business Operations organization for billing and contractual tasks Other duties as assigned. Essential Functions Customer service focused and portrays energy, professionalism and welcoming characteristics. Strong ability to work in a highly sensitive and confidential environment. Ability to meet deadlines and handle sensitive and pressured situations. Ability to identify issues and help develop strategy and tactical plans for various department initiatives Ability to use good judgment and decision-making skills Ability to use a PC, keyboard, and other standard office equipment

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