Job Details

Program Manager (Infrastructure)

TSR Consulting Services, Inc.
Bethesda, Maryland, United States
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.

Our client, a leading Financial Services company is hiring a Senior Program Manager on a long term contract basis.

Work Location:
Primary work location will be Gaithersburg, MD, and occasionally in Bethesda, MD as well as data center in Frederick, MD. Some ability to work remote, but primary responsibilities require daily onsite availability.

The Senior Program Manager Infrastructure Delivery will effectively manage Infrastructure initiatives under Client's Infrastructure Cloud and DevOps organization. The Senior Program Manager will plan, direct and coordinate activities pertaining to infrastructure technology and business programs at an enterprise level. (S)he will verify that project goals are accomplished and in line with business objectives. (S)he will communicate at both the technical level and business level with subject matter experts, ensuring that stakeholders from different aspects have a clear and concise understanding of portfolio/project objectives, statuses, risks and costs. The Senior Program Manager will report to the Director, Infrastructure Delivery PMO.

PMP certification - required
Agile certification required
SAFe certification - preferred
ITIL Foundations - preferred


Project Leadership
Directs the work of project team, including other project managers
Functions as escalation to project teams to resolve issues
Reports project status to Senior Leadership in weekly meetings
Develops cost plans and project estimates for Demands in pipeline
May assign projects to project managers

Managing Projects
Plans projects, including requirements, cost, schedule, and deliverables to meet business need.
Identifies project milestones and required tasks.
Manages project risk, issues and budget.
Tracks project performance.
Informs the appropriate stakeholders of project status and issues
Interfaces with vendor(s) for programs under direct control


Adaptability Maintains performance level under pressure
Communication Conveys information in a convincing manner
Problem Solving and Decision Making Identifies and understands issues, problems and opportunities
Professional Demeanor Makes a good first impression, represents the company in alignment with its values

Managing Execution:
Building and Contributing to Team Participates as a member of a team to move toward the completion of common goals
Strategy Execution Ensures successful project execution through effective planning, organizing, and on-going evaluation processes
Driving for Results Assumes responsibility for work objectives, proactively takes action
Planning and Organizing Prioritizes and arranges work requirements to accomplish goals and ensure work is completed

Building Relationships:
Customer Relationships Develops and sustains relationships based on an understanding of needs
Coworker Relationships Interacts with others in a way that builds openness, trust and confidence
Global Mindset Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives

Learning and Applying Professional Expertise:
Business Process and Analysis Ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system's needs
IT Business Management Ability to redefine processes, make recommendations, and perfect process governance frameworks
Basic Competencies Basic computer skills, mathematical reasoning, oral comprehension, reading comprehension, writing

Education and Experience:

Bachelor's Degree, or the equivalent combination of education, technical training, or work/military experience.
7 10 years of experience managing enterprise level infrastructure projects ($250K+).
Experience leading End User Technology and Security projects for a Fortune-500 company.
Experience leading heavily matrixed teams at a global level to include offshore teams and resources.
Excellent communications skills to effectively information share with project team members and senior managers.
Be available to work outside of the traditional hours and days to facilitate project events when required.
Can effectively work with diverse project team members and be able to instill a unified drive to achieve project objectives and milestones.
Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management
Strong oral and written communication skills
Demonstrated ability to work independently and with others
Proficiency with Microsoft Office 365 suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Skype, Visio, Teams)

Proven track record in development of standard Project Management processes
Experience leading Cloud Projects and knowledge of AWS and Azure environments
Experience leading Enterprise system upgrades and DevOp projects
ServiceNow and ServiceNow PPM, required uses:
o Project Management
o Change Management
o Release Management
o Issue Management
o Risk Management
o Making requests
o Issues reporting

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