Job Details

Presales Technical Support Manager (MNO Focused)

MBR Partners
Advertiser
MBR Partners
Location
London
Rate
-

My client is selling digital identity solutions that give companies access to Mobile Service provider (MNO) information through an API which is then used to build up fraud scores for transactions. For example companies would be able to understand location information about a subscribers handset when a transaction is happening (ie is the person roaming for example) - the client refers to this as Subscriber Intelligence.





The client is looking for a presales person to support the commercial team from a technical perspective and providing market expertise to support onboarding of new partners (partners are MNO's with a shared revenue scheme).





The role will involve:


- Identifying market needs and working with tech / product teams to develop new


data services


- Working with International Operators to educate how data solutions can be


delivered to market in partnership with my client








Key accountabilities


- Accompanying Business Development team to meet new clients. Responsible for


pitching to technical leadership, helping customers ‘think’ about their fraud and


identification needs and providing answers to technical and creative questions


raised by clients


- Supporting with MNO Business Development on educating Operators globally


on how my client can assist with monetisation of data services.


- Engaging with relevant technical / security teams within MNOs to ensure sufficient


exchange of information and project sign off ready for onboarding process


- Helping customers design and make solid architectural decisions early on.


Providing technical recommendations and feedback to ensure the success of a service deployment


- Capturing all user case requirements and documenting them in partner agreements


and statements of work for Operators


- Steering internal support teams, translating customer requirements to ensure the


tools and features we build are in line with what they need from a product /


technical perspective


- Delivering user case documentation speedily incorporating correct pricing and


ensuring all necessary approvals are collected. Providing accurate information to


onboarding team


- Assisting customers with onboarding processes and platform integration and


testing


- Researching and developing interesting and innovative use cases for subscriber intelligence.


Contributing to the build of internal projects to demonstrate the potential of subscriber intelligence,


which can be used for sales material and customer demonstrations.


- Attending conferences, conduct talks and constantly be at the forefront of latest


trends within the fraud and digital identification industry


- Providing thought leadership and contributing to development of long term business


strategy





Ideal Experience


- Experience in and knowledge of digital identity / fraud protection sectors (ideal but not essential)


- Previous experience working with technology and telecommunication architecture. Understanding of SS7 access and vulnerabilities; high level platform integration and API protocol


- Strong business acumen able to effectively present complex solutions and engage with external technical teams. Ability to present to sometimes large teams


- Experience at building and presenting service frameworks and taking new solutions / products to businesses


- Background in working with international MNOs with established contacts.

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