Job Details

Platform and Infrastructure Services Manager

Birmingham, United Kingdom
We are SCC - Specialist Computer Centres - Europe's leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Platform and Infrastructure Services manager

The Platform and Infrastructure Services Manager is a key role within the Data Centre Service and Operations function accountable for the Management and Maintenance of all Data centre services Infrastructure environments, management tooling and the Services delivered from them

This role is responsible for managing a dedicated team of skilled Technology specialists delivering best in practice Infrastructure Lifecycle management and evolution of Technologies and services delivered from DCS Infrastructure platforms

Key Responsibilities

Manage and lead a dedicated Cloud Platforms and Infrastructure Specialist team to deliver stability and operations of the platform services

Manage and maintain existing Infrastructure platform services ensuring they deliver best in class stability & availability

Identify and work towards better standardisation, governance, Proactive service improvements, Documentation and BAU Maintenance plans.

Implement , Maintain and improve on Infrastructure Service level delivery through proactive reporting and trend analysis on Platform and Infrastructure Capacity, Availability & Stability

Plan and deliver continual evolution and Service Improvement across Infrastructure Platform services

Build strong Internal and external relationships to enable the effective Management of Infrastructure and platform services

Manage and maintain Infrastructure and Platform Technology Lifecycle and Risk register ensuring future planning is completed to Mitigate and upgrade where required

Manage and maintain Platform and Infrastructure Vendor supplier agreements ensuring best in class support services, stability and SLA's of Infrastructure Technologies within Data Centre Services

Provide professional and personal development of all technical staff and leads within functional teams

Drive proactive /preventative maintenance plans to ensure service stability of Platform Infrastructure and services

Assist engagement with projects and Cloud Architecture teams to ensure designs of technical solutions are in line with the requirements of the customer/platform Infrastructure.

Ensure technical documentation is completed and updated to professional standards across functional responsibility areas

Be accountable for the continuous improvement programmes of all technology platforms across the Datacentre Infrastructure

Support and be part of an Out of Hours Management escalation process

To perform any other duties from time to time that may be required by Head of DCS Technical Support

Attributes of Successful Candidate

Determined, can-do attitude

Ability to work on own as well as part of a team

Meticulous approach, effective written and oral communicator

Excellent Planning and scheduling ability with an analytical eye for detail

Ability to find problems/issues and come up with best practice solutions to fix

Ability to work in a fast paced, deadline intensive environment

Excellent customer service and organisation skills

Professional and presentable at all times

ITIL operationally focussed

Skills Knowledge & Experience

Skills, Knowledge & Experience:

Senior level IT Management and leadership experience within a Data Centre/Service provider environment

Ability to inspire, lead and provide guidance to Technical Teams in best practice IT operations and Infrastructure management

Excellent communications skills, both oral and written

Ability to disseminate the right level of technical or solution information intended for the correct audience

An extended background in multiple technology environments with an strong understanding of Infrastructure, Virtualisation and Server environments

A good understanding of Infrastructure Management and monitoring tools.

Excellent project planning skills and experience of Infrastructure Project Delivery

Risk assessment and management in a technology driven environment

Experience of Implementing , managing and maintaining Infrastructure Disaster Recovery plans

Excellent documentation skills across Technical , process and customer facing documentation

Strong customer facing experience

Confident character with the ability to deal effectively at Senior level management down to junior Technical Engineer level

Commitment to exceed business & customers' expectations

ITIL knowledge/ accreditation specializing around operational technical delivery

Interested ?

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