Job Details

PBX / Telecommunication Agent

Advertiser
Sage Hospitality
Location
Nashville, Tennessee, United States
Rate
-
Why us?:

We are actively looking for a PBX / Telecommunications Agent for our awe-inspiring Hutton Hotel in Nashville, TN. Think about how much fun it would be to elevate your life and work in a sophisticated, independent hotel in the citys lively midtown neighborhood and steps from Music Row!

Hutton Hotel believes there is an artist within all of us. Hutton was built by Nashville creatives to reflect the soul of Music City. All Hutton associates are artists of hospitality and are encouraged to find creative ways to deliver extraordinary experiences to our guests.

As a member of the Hutton team, you will have the opportunity for personal growth, you will have the opportunity to engage in our community, and you will enjoy the opportunity to enrich lives one experience at a time.

Hutton Hotel is part of Sage Hotel Management, where we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.

Sages vision is to be recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!

Job Overview:

Operate the hotel phones/switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
  • Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Follow through in resolving guest problems and/or requests courteously and accurately.
  • Process and file check-in and check-out slips in a timely, efficient manner.
  • Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
  • Sort and process guest related mail in a quality manner in accordance to established procedures.
  • Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
  • Handle all emergencies according to established procedures.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management
Qualifications:

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Knowledge/Skills

  • Excellent hearing required to clearly hear the guest.
  • Moderate vision required to read the computer screen and the guest registration rack.
  • Excellent speech communication skills required to clearly understand the operator.
  • Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Carrying up to 25 lbs. of various office equipment.
  • Bending/kneeling -to obtain reports and for filing.
  • Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95% shift.

Benefits:
  • Sign-on Bonus: $500.00
  • On-site complimentary parking
  • Complimentary meals
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Companys 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

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