Job Details

OSS Techical Support Engineer

Genesis Technology Services Limited
Slough, Berkshire, United Kingdom

Required skills:

  • Hands-on Experience for providing Technical Support on OSS (Analysis, Troubleshooting & Fixing)
  • Strong domain knowledge in OSS Platforms and Applications with hands-on experience in supporting and managing Customer OSS Applications and Tools
  • Hands on experience with NetAct
  • Case handling, software change management, node integration on OSS system
  • Ensure interworking of OSS applications to multiple Network Elements
  • Troubleshoot system management, fault management, configuration management and performance management
  • Execute system health check & preventive maintenance task on different EMS/NMS
  • Analytical skills to Analyse issues and isolate the problem reported
  • Fix the issue and provide suggested workaround solution
  • Escalation of issue where resolution or workaround isn't available and provide the issue description, logs, findings and troubleshooting steps carried out
  • Outage handling and communication management with relevant stakeholders
  • Ability to adopt new technologies

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