Job Details

STP - VAS Engineer

Connect 44 AG
Zürich, Switzerland

Manage and operate Sunrise STP (Oracle)

Provisioning, configuration and support of Eagle/EPAP.

Second line support with necessary expertise to solve issues escalated from first line diagnostics

Troubleshoot Customer Trouble Tickets, Network Trouble Tickets

Provide guidance and implementation for software delivery and upgrades

Provide technical reports to identify cause of problems, and give preventive guid-ance to avoid same problem happen again

Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved

Fulfill the Service configuration and activation according to plan for Service Provi-sioning

System and service performance data collection and reporting

Assist in specifying performance measurement parameters, such as type of data and collection frequency

Periodically evaluate the service growth based on subscriber usage and assess

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