Requisition Title Network VoIP Engineer IV Architect Duration 12 months (Contract to hire) Location Dallas, TX 75201 Basic Qualification Conducts expert level technical communications assignments and projects for the Information Technology Department under minimal supervision. Directs or leads the work of others. Required Skills Display applied knowledge of VoIP applications and systems CISCO Call manager CISCO unified contact center express understanding of IVR Functionality Ability to apply advanced knowledge of layers 1-7 of the OSI model, including an expert level understanding of VOIP and networking technologies and platforms. An in-depth knowledge of network security, wireless devices, routing principles and network architecture as these technologies apply to Voice over IP (VoIP Essential Job DutiesResponsibilities Provides expert level technical support for complex to highly complex Voice over IP (VoIP), voicemail and network systems Provides VoIP and network incident and problem management Conducts VoIP and network communications studies, proposal generation, and system implementation Provides VoIP capacity, configuration, and performance management of internal and external networks traversing both Cisco and Juniper platforms Consults with companyrsquos management and staff, providing VoIP, network, and telecommunications systems administration and maintenance, including creating and maintaining disaster recovery plans Works closely with service providers, both terrestrial and wireless, to report trouble and enable speedy resolution to functional problems and system outages Generates and updates documentation on operational procedures, VoIP network topology, and network databases , i.e., LIDB Works closely with other Network Analysts and Engineers to solve issues with network security, wireless devices, routing principles and other network incidents. Coordinates software, hardware and system installations and changes with vendors Writes clear, concise, and accurate documentation and provides training as required Tests and evaluates VoIP and networks systems to eliminate problems and make improvements in development, quality assurance, and production environments Recommends upgrades, patches, and new applications and equipment Completes special assignments andor tasks assigned based on needs of the business As needed, relocates technical equipment to and from an assigned location Manages Mobile Device Management Platform and Application Integration Responsible for maintaining a secure VoIP Platform Designs, provisions, and implements VoIP Session Initiation Protocol (SIP) Architecture Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion. Experience A minimum of 10 years of job related experience required including a minimum of five years VoIP coupled with five years Network ArchitectureDesign inclusive of routing, switching load balancing, firewalls, and virtual private networking (VPN) experience is required. Educational Level A minimum of a Bachelorrsquos Degree or equivalent work experience is required. Required Skills Ability to apply advanced knowledge of VoIP applications and systems to include an expert level understanding of Cisco VoIP Technologies and platforms namely Cisco Call Manager, Cisco Unified Contact Center Express, Unity and general understanding of IVR functionality. Ability to apply advanced knowledge of layers 1-7 of the OSI model, including an expert level understanding of VOIP and networking technologies and platforms. An in-depth knowledge of network security, wireless devices, routing principles and network architecture as these technologies apply to Voice over IP (VoIP). General knowledge of networking components inclusive of applications layer firewall, firewalls, load balancing, routers, switches and virtual private networking (VPN). A general understanding of voice, video, and data (VVD), including the functionality of protocols supporting VVD. Advanced working knowledge of information systems conceptsdesigndevelopment, systems development life cycle, recovery techniques, performance monitoring and tuning. Advanced decision-making, analytical, and problem solving, conceptual and data analysis skills. Ability to perform intermediate mathematical calculations, coupled with strong interpersonal skills and ability to effectively communicate with others, both written and verbal communication. Ability to lead and supervise the work of others and maintain professional relationships with the vendor community. Advanced reading and writing skills. Preferred Skills Certifications in CCNA-Voice, JNCIA, JNCIS, andor JNCIP, Cisco and Juniper certifications with hands-on or Network Operation Center experience is preferred. SupervisoryManagerial Responsibilities Directs or leads the work of others as needed andor acts as team lead on projects.