Job Details

N2-Director, 4g/5g Network Operations

Plano, Texas, United States
Position SummaryFor decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate. At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.Are you ready to #OwnTheUnknown? Join us.Samsung is seeking a Director to lead our Network Operations team within the Engineering Services organization for our 4g/5g Networks business. This team will be comprised of TAC Services, Tier 2 Services, training and network carrier maintenance activities services. In this role, you will manage a staff of 60+ that are responsible for supporting 4g/5g network operations for all US Carrier Accounts. You will provide leadership to manage all of Samsung's Network Services, RFI & RFP response, 24x7 Network Support, root cause analysis, Cell OOS Assurance, resource planning, task assignment, tracking deliverables and risk management to ensure Samsung's Network uptime. Additionally, you will be expected to scale (team size) and evolve the capabilities of Network Operations as the carrier cell site count expands through growth.Role and ResponsibilitiesSpecific responsibilities include:End-to-end responsibilities to ensure Samsung 4G and 5G products (4G DU, 5G RU, 5G DU, Call Trace Analytics, Virtual EMS, and virtual RAN) are Operational in customer commercial network. This means, it requires to lead services members to ensure 24x7 commercial network operation. Ensure Cell Unavailability is within the SLAs defined. Propose stop-gap solutions for Sev1 and Sev2 outages within the contractual SLAs, ensure commercial network operation and service for open tickets and engagement with various customers organizations located in their respective locations.Ensure overall project plans, which includes but not limited to commercial roll out of software, network availability consistent with contractual SLAs, head-count resource planning are consistent with customer commitments, and customer contractual service deliverables are fully met.Leading commissioning and integration of Samsung solution in customer networks as per the contractual commitments and ensuring targets are met to enable revenue recognitionResponsible for RFP and RFI responses, FRD Responses, development of commercial enhancements and robustness requirements, feature requirements, systems and performance analysis, conduct deep-dive customer sessions, new technology introduction of virtualized networks.Overall end-to-end responsibility for Samsung commercial network performance to meet defined customer end-user KPIs.Travel to the customer and field locations will occur as necessary to perform job functions: up to 25% Success Criteria: Technical AcumenSubject Matter Expert in driving the technical solutions to customer through complex organizational dynamicsPresentations SkillsLeveraging your ability to communicate effectively with all levels of organization as well as HQ partners on initiativesExcellence Dealing with AmbiguityBringing your experience in problem solving and ability to navigate complex organizations with pivotal shiftsSkills and QualificationsBackground & Competencies Required:Bachelor's Degree is EE/CS is required; Advanced degree is beneficialMinimum of 15 yrs. of industry experience in wireless is required15 years' experience with wireless networks, architecture and protocols5 years of experience with leading network operations including Tier1 and Tier2 groupsExperience leading team of engineersExperience in Automation & Orchestration frameworks (i.e.: knowledge in the ETSI MANO specifications, OASIS TOSCA, ONAP)Experience with SW development is beneficialUnderstanding of HW as well as SW architectureExperience in managing 24x7 support structure and ensuring support SLAs are metStrong knowledge in LTE and network architecture specifically focused on Radio Access NetworkStrong knowledge of 3GPP systems: RAN, architecture and protocolsExperience with OAMP/FCAPS subsystem design and development in wireless networksUnderstanding of Wireless Call processing blocksExposure to High Availability and redundancy systemsUnderstanding of Netconf protocol, YANG models & Restful API's.Expertise in system performance, KPI measurement, and Parameter AnalysisExperience with performance analysis and troubleshooting the issuesAbility to troubleshoot issues and get into technical discussions within Samsung and with customer Necessary Skills and attributes: Demonstrated ability to interact at all levels within customer's organizations. The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. Assist in and if needed direct the Samsung team in lab and field trials related to introduction of products sold to the customer.#LI-CW1* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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