Job Details

Mobile Device Technologist

Randstad US
Washington, Washington DC, United States
Mobile Device Technologist**job details:**+ location:Washington, DC+ salary:$25 - $26 per hour+ date posted:Wednesday, August 18, 2021+ job type:Contract+ industry:Professional, Scientific, and Technical Services+ reference:862965**job description**Mobile Device Technologistjob summary:**Description:****Position Overview:** The incumbent will be responsible for managing the mobile devices and their configurations to the Mobile Device Manager. The incumbent needs to work on projects related to mobile environment, and on implementation of hardware and software.**Educational Qualifications and Experience:**- Education: Bachelor's degree in Science, Math, or Engineering- Role Specific Experience: 2+ years of experience in supporting mobile device environment- In-depth experience in supporting iPhone and other mobile devices- Experience in supporting MVS Mobile Voice System, Notes traveler, MobileIron and Cortado- Experience in supporting iOS- Experience in using Remedy ARS**Certification Requirements** : None specified**Required Skills/Abilities:**- In depth knowledge and experience in Mobile device configuration, software installations, and troubleshooting.- In-depth experience in utilizing and maintaining Boxtone and Mobile iron- In-depth understanding of BES as it pertains to mobile device support- Excellent client management- Excellent verbal and written communication skills- Good knowledge of project management- Knowledge of Android OS and mobile application development**Desired Skills/Abilities (not required but a plus):****Pluses for Levels:** (level II, III):**Experience Matrix for Levels:**- Level I - 2+ years of experiencelocation: Washington, Washington, D.C.job type: Contractsalary: $25 - 26 per hourwork hours: 8am to 5pmeducation: Associatesresponsibilities:- Configure and troubleshoot multiple mobile devices, including but not limited to: iPads, Playbooks, smart phones, and other Android devices- Document configuration changes, FAQs, and solutions to resolved issues- Install, troubleshoot, configure, and document changes required to make identified IFC applications to work in the mobile device environment- Troubleshoot, and provide work-arounds and permanent fixes to issues identified in the mobile device environment- Resolve remedy tickets opened on mobile devices- Serve as an engineer / subject matter expert point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment- Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures- Deliver training sessions to the IT community on new systems, as well as end-users, and on tips and tricks related to the mobile device environment- Work closely with ITS engineers in development and release of enterprise mobile device solutions for Client user community- Plan for obsolescence and decommissioning of Mobile devices in the environment- Participate in defining standards, technology selections, and security standards- Provide mobile technology monitoring, revised standards, and preferred vendor/product lists- Provide / generate comprehensive reports and metrics for monitoring of services- Issue Quarterly Mobile Services newsletters and Update Mobile Services websitequalifications:+ Experience level: Experienced+ Minimum 2 years of experience+ Education: Associates (required)skills:+ iOS+ MobileIron+ Android OS+ Helpdesk+ deskside support+ Mobile iOS+ Mobile Windows+ Mobile AndroidEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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