Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:No Suitability RequiredPublic Trust/Other Required:OtherJob Family:Field EngineeringJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Mobile Device Technician joining our team to support FDIC. This technician will provide support for FDIC Wireless devices via provisioning, deploying, and troubleshooting. The technician will also be required to collaborate across teams to meet the needs of the business. U.S. Citizenship and background investigation is required; you must have a current clean financial background. (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.)The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas.Responsibilities/Duties:Provides technical support to users of Mobile devices and technical support on assigned account(s).Provides back-up assistance on other accounts as needed.Answers Wireless Help Desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems on assigned accounts by providing guidance regarding mobile devices. Resolves and/or refers more complex technical problems through a defined escalation process.Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.Update assets (Hardware and Service) tracking system using and maintains history records and related documentation.Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.REQUIRED QUALIFICATIONS:Technical knowledge of current Apple Wireless Devices experience - Apple iPhones and iPadsMicrosoft Office experienceStrong customer service skillsAA or the equivalent and one year experienceAttributes for Success:Prior experience with ServiceNow Asset Management SystemThis position is temporary through Spring 2021.WHAT GDIT CAN OFFER YOUAutonomy, career mobility, challenging work, and team environmentAs a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services, simulation, and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.GDIT CAREERSOpportunity OwnedDiscover more at gdit.com/careersThe likely hourly rate for this position is between $17.98 - $30.02, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:Telecommuting Not AllowedWork Location:USA VA ArlingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.