Job Details

Mobile Deskside Support Engineer

Advertiser
Global Technology Solutions Ltd
Location
Cork, Cork, Ireland
Rate
-

We have a brilliant opportunity for an experienced Deskside Support Engineer to join a large national IT provider base in the Cork Area.

To work in a team of mobile desktop support engineers on various accounts providing support for EUWS. The applicant should be professional, well presented, have good knowledge of the popular software packages and possess good communication skills and demonstrate an ability to work well on their own as well as in a team.

They need to be able to pick up and move PC equipment when required while working on their own.

The mobile desktop engineer will be required to travel to various sites in and around the Dublin area as well as supporting accounts in Cork and other areas as required. Part of the mobile role will be to provide backfill on various accounts when required with various time finishes. Flexibility is key when working on various accounts and start/finish times.

Applicant must have a full valid drivers licence.

DETAILED JOB DESCRIPTION:
Resolution of PC software and basic hardware issues (battery swap, hdd swap and the like)
Building (o/s and required software) and deploying pcs (desktop and notebook)
Communication through call logging system or by account leadership
Experience with VIP support
A good knowledge/experience in the below
*MS Windows Operating Systems
*MS Exchange
*MS Office suite (Word, Excel, PowerPoint)
*MS Outlook 2007/2010
*Antivirus applications
*Remote desktop takeover tools
*Desktop/printer configurations
*Good communication/relationship skills
*PC literate
*Familiar with processes and procedures
*Experience of working in a IT support environment
*Knowledge of handheld devices

ESSENTIALS SKILLS/QUALIFICATIONS:
To ensure that all EUC devices are built and deployed and that continuation support is then provided.

*Ensure all IMACs are completed on time.
*Ensure all incidents are completed on time.
*Work to stringent SLA's

Good team player but able to work effectively on own initiative.

DESIRABLE SKILLS/QUALIFICATIONS:
Knowledge of call logging tools.
Smart personable appearance.
Friendly helpful attitude.
Flexible approach to work.
Able to adapt to change.
Good customer facing skills.
Able to work on own initiative and as part of a team.
Demonstrating a self-disciplined approach to work.
Ability to work under pressure to meet SLA's and remain calm in stressful situations.
Good Organisational skills.
Methodical approach to tasks.
Good administration skills and communication skills.

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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