Job Details

MOBILE Desk-side IT Support Engineer

Hays Talent Solutions
Reigate, Surrey, United Kingdom

A permanent job at large IT company looking for an IT desk side Support Engineer. Multi- site mobile role.

If you've set your heart on a career in IT, join our client as a mobile desk-side IT Support Engineer and you'll find there's everything in place for you to realise your ambitions.

Your new company

Our client are Europe's leading independent provider of IT infrastructure services.

Your new role

We are looking for an IT desk-side Support Engineer to work in a mobile capacity, working to cover this clients various accounts and projects across Sussex, Surrey and East Hampshire as well as some sites within Central London. Most of the customer accounts are in the banking, government, and aviation industry sectors and as a Support Engineer on these accounts, you get to work and support users in these fast moving environments.

Working as part of an elite mobile ring fence team, your role will involve working on projects and stepping in to provide holiday cover and absence support across several blue chip company customer accounts and projects. Your day to day will be quite varied and you could be working to support IT Tech Bars (supporting laptops, smart-phones and other mobile devices), offering desk side support, being part of a remote (telephone) support team, or additional IT support required. Project support across the region for the clients customers will involve deploying and upgrading IT systems as directed by the project management teams.

Taking into account the importance of a healthy work/life balance, hours of work for this role are 7.5 hours a day (excluding lunch) between the hours of 07:00-19:00 Monday-Friday . There are opportunities for overtime and on some accounts, there is also the chance to be part of an 'on call' rota system.

What you'll need to succeed

The successful candidate needs to be approachable in their manner and be comfortable when speaking to people of all levels of seniority. An excellent communicator, the successful candidate will be able to adjust the way that they discuss technical resolutions to differing technical levels of the customer. You will need to be a confident and flexible person working both on your own and within large teams.

Essential Skills

  • Knowledge and understanding of Windows Operating Systems, especially Win10.
  • Experience working in a corporate IT environment
  • Experience of desktop/laptop and printer hardware break fix (preferably on Lenovo, HP and Dell hardware)
  • Excellent customer facing skills
  • Must be able to articulate advice and technical resolutions to people with differing technical knowledge
  • Adaptable and welcoming of change and communicating change to customers
  • Must be able to go through the clearances required by our customer base, including SC clearance.
  • Full Driving licence.

What you'll get in return

You will be joining a company and team who will ensure that managers will be accessible when you need training and support. Your voice will be heard and this client will take a genuine interest in how you want to develop. In the team, the company has desktop support engineers that simply enjoy being hands on and fixing issues, but they also have a track record of developing their engineering teams into consultancy, global infrastructure, service manager and project manager roles.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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