Job Details

Mobile App Concierge

Advertiser
Percepta
Location
Melbourne, Florida, United States
Rate
-
Expect more than a job.

  • Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a Mobile App Concierge experience the satisfaction of being part of a unique culture.

As a Percepta team member, you can expect
  • Culture of Service - to be treated like you are the customer from day one
  • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
  • Respect - a team that is accountable, dependable and gives you their full attention
  • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
  • Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.


If you have a go getter attitude, great computer and social media knowledge, and open availability for scheduling then this may be the opportunity for you!

Mobile App Specialist

Support builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through an application whether it is via phone, chat. The Specialist will teach and guide consumers through this savvy and innovative technological experience. Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program. The Specialist will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.

Responsibilities
  • Provide an exceptional client experience in every interaction.
  • Communicate effectively in both verbal and/or written responses to client inquiries
  • Provide insightful advice and direct support to consumers in need. Diagnoses of issues and provide resolution with teaching and guidance.
  • Partners with legacy app owners for troubleshooting and resolution.
  • Educate the client on products and services.
  • Researches and resolves billing or payment issues. Owns the consumer experience from the very beginning to the end. Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
  • Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
  • Participate in projects, responsibilities, and other tasks assigned by management.
  • Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.


Education
  • Associates Degree along with equivalent position related experience required. Bachelor's degree preferred.
  • Communications, Public Relations, Marketing, or related field of study preferred.

Experience
  • Minimum 3-5 years' experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
  • A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
  • Exceptional customer service
  • Automotive Industry
  • Cutting edge technology


Skills
  • Communication
  • Excellent communication skills - both verbal and written word
  • Passionate and confident over the phone
  • Comfortable with email, text, or any written form of communication
  • Savvy and demonstrate creative solutions
  • Present a professional and polished yet friendly appearance
  • Speed and accuracy when typing
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Ability to adapt communication style to fit the style of others
  • Ability to diagnose issues quickly and resolve with patience and empathy
  • Demonstrated ability to interject personality into written content without crossing professional boundaries
  • Lives the program's values and demonstrates these when dealing with consumers and internal colleagues
  • Brings an energetic and collaborative mind set to the team
  • Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients
  • Strong customer service, interpersonal and relationship-building skills
  • Ability to provide SME experience to fellow colleagues
  • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
  • Ability to work well under pressure
  • Active listening skills
  • Strong multi-tasking skills, organizational, time management, planning and problem solving skills
  • Self-sufficient, resourceful and works well with minimal supervision


WHAT WE OFFER
  • Health benefits for full time employees including Medical & Dental coverage.
  • Plans for time off including vacation and sick time.
  • Auto discounts.
  • Discounts with local businesses and entertainment venues.
  • Great employee recognition events and various rewards and recognition programs


Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Company Description:

Percepta specializes in creating customer loyalty for their clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring over 20 years of customer service experience across each market we support.

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