Job Details

Manager of Infrastructure Technology Lead

TSS Holdings
Larchmont, New York, United States
MIT Lead Managed IT (Infrastructure Technology) Lead Civil Service titles designated as qualifying for this role NTC ndash Network Technology Consultant PM ndash Project Manager Under the general supervision of the Coordinator of Network Support, the MIT Lead position provides high level technology consulting services and project management to multiple (3 on average) school districts. Position is also a supervisory position, overseeing teams of engineers in assigned school districts. Serve as a technology consultant to multiple school district administrators, primarily the Directors of Technology. Core components and areas of responsibility of the MIT Lead are as follows Technical Management, Day to Day Operational Management Escalation and Planning 2. Project Management 3. Customer Relationship Management ndash Collaboration with the district 4. Personnel Management 5. Personnel Training and Professional Development Responsibilities of the MIT Lead are as follows Manages, tracks and reports on all Network Support workflow for assigned districts via Service Now. This includes all modules, including but not limited to the Service Desk, Non Project Procurement Requests, and Project Management. Acts as Technology Liaison to support the District DoTrsquos overseeing overall technology support service within a group of school districts. Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs. Assists in project planning, performs project management functions and implementation of new technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs. Conduct, or participate in, technology presentations when required for the following Technology committee presentations, Cabinet presentations, Board presentations Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts. Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts facilitates technical support between the district, centralized Page 1 LHRIC teams, and field technicians Supervises LHRIC network staff and coordinates with other technology staff within the district Manages and plans the scheduling of the field staff Maintain a presence on each supported district Technology Committee if one exists. If not, works to support this initiative for the district. Maintain Technology Profiles for each assigned district with a goal of keeping technology recommendations current, up to date and relevant for changing K-12 instructional and administrative technology needs. Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. Maintains thorough knowledge of the latest trends and developments in network technology Work in collaboration with the DOTDistrict Technology Leader

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