Job Details

Manager, IT Infrastructure Operations

Chicago, Illinois, United States
GoHealth is seeking a Manager of IT Infrastructure Operations to oversee the team and efforts of ensuring smooth infrastructure service operations. This is a brand new role reporting into the Director of IT Operations! You will come in with a proactive and eager mind to help drive the actions of rapidly responding to technical issues impacting end users and key business operations. GoHealth has 4 locations (2 in Chicago) and you will be responsible for the oversight of our overall corporate IT infrastructure in our overall geographical footprint. Building and maintaining relationships cross-functionally will be important to you and at all levels with the organization. Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC. Responsibilities: Identify, hire, and develop the best people for the team Focus on excellent customer service while troubleshooting and solving issues, and explaining our platform Collect and analyze metrics, provide reports regularly to managers, and routinely assess the efficiency, effectiveness, and technical proficiency of the support team, ensuring client expectations are met Establish best practice work flows, practices and standards to ensure that ongoing support is provided for operations Evaluates new products/technologies to determine the benefit/impact to the existing systems, as well as vendor products and recommends hardware to management for purchase Coordinate and participate in projects to design, develop, program, test, install and maintain specialized technical operations Skills and Experience: Bachelor's or Associate's degree in Information Technology or related field and/or applicable equivalent work experience 2+ years of leadership experience leading a corporate IT team consisting of Systems and Network Engineers 8+ years working in infrastructure with a focus on server and or network infrastructure. A successful record in project management is helpful in improving processes as well as upgrading IT hardware and software Ability to think quickly and adapt in a flexible work environment Love of solving problems and helping people walk happy Experience working in JIRA or another applicable ticketing system. Ability to travel 10% of the time as required Benefits and Perks: Open vacation policy 401k program with company match Medical, dental, vision, and life insurance benefits Flexible spending accounts Commuter and transit benefits Professional growth opportunities Casual dress code Generous employee referral bonuses Happy hours, ping-pong tournaments, and more company-sponsored events Subsidized gym memberships GoHealth is an Equal Opportunity Employer #LI-CB1

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