Job Details

Linux & Virtualization Tech Lead, Merchant Core Infrastructure Operations

Total System Services, Inc.
Atlanta, Georgia, United States
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.


The Linux and Virtualization Tech lead acts as the Senior Technical Resource for *nix and VMware technology within the Infrastructure Operations function providing

* Key contributions to Operational Strategy and it's execution to increase the efficiency, reliability and stability of Linux, Unix & Virtualization infrastructure and their operation

* Technical Authority and Project management support for large, *nix & Virtualization related Operational Projects

* Technical leadership and mentoring of Engineers working in cross functional teams

Essential Responsibilities

* Develops and evolves Operational standards and requirements for introduction of new and the standardization of existing Unix, Linux & VMware environments

* Works closely with Engineering functions to establish and embed Service Transition Processes and Procedures for new *nix & Virtualization based infrastructure and services

* Leads on medium to high complexity Technical Operational Projects such as Data Centre refreshes providing technical direction, project management support and coordination with internal customer & partner teams outside the function

* Develops and delivers an on-going knowledge management strategy that drives up technical acumen and skill amongst Linux and VMware Engineers within the Infrastructure Operations function

* Devises a framework for on-going Service Continuity Testing as it relates to *nix & Virtualization based Services that ensures disaster recovery/service continuity readiness while highlighting service risks or areas for optimization

* Researches and develops holistic approach and delivers on plans to drive up levels of automation for Day 2 Operation of *nix and VMware environments, increasing reliability and predictability while reducing overhead and toil

* Acts as a Senior Incident and Problem resolution escalation point for *nix & VMware Service issues when required

* Supports function leadership decision making where deep technical knowledge input is required

Required Qualifications/Experience

* Bachelor's degree in computer science, information systems, engineering, or related field; or equivalent combination of education and relevant work experience

* 10 years of professional experience in Systems Engineering (Linux, AIX) and Virtualization (VMware) in large, mission critical environments

* Deep knowledge of and implementation experience within large scale, highly available distributed, virtualized Linux environments, on-going management and optimization in 24x7 mission critical environments

* Superior level of knowledge in common Linux based network services such as DNS/Bind, NTP, SMTP(Postfix), SFTP, Nginx, etc.

* Breadth of *nix experience and knowledge across different platform architectures (x86, IBM Power / VIO)

* Excellent shell skills for task automation

* Deep experience in the implementation and management of VMware technologies and tooling including vSphere ESXi, vSAN, vRealize Ops Manager

* Exceptional experience analyzing and troubleshooting, monitoring and of diagnostic tooling and techniques for Linux and VMware Systems environments

* Exceptional experience of VMware and *nix infrastructure service monitoring, performance tuning and sizing for various workload types

* Very strong understanding of networking and network security concepts, TCP/IP and common local area network protocols

* Strong experience with business continuity concepts and design techniques as applied to Virtualized *nix Environments and related disaster recovery planning and testing

* Detailed knowledge and extensive implementation experience of hardening and best practice security standard for *nix based systems and service

* Has the ability, curiosity and desire to understand the broader technology ecosystem outside own area of expertise in order to understand true impact of own proposals, decisions and actions

* Deals well with ambiguity and can use data driven, analytical problem solving skills to find solutions

* Possesses exceptional communication and documentation skills to be able to interact professionally and work productively with all levels of employees

* A team player with extensive track record in technical mentoring and knowledge sharing with Engineers

* Has demonstrable project management and planning skills with ability to lead and own projects of significant complexity

* Ability to think strategically, research and develop innovative solutions while possessing a strong bias for action to realize tangible results

* Strong background in and extensive experience with automated Infrastructure provisioning, configuration and orchestration tools/technologies such as Ansible, Puppet or Terraform

* Demonstrated Software Development literacy and hands-on experience in the application of a structured software development process/lifecycle and related DevOps practices for management of IAC (eg: CI/CD)

* Experience influencing multiple teams of engineers concurrently while partnering on initiatives motivating others to act by creating a shared sense of purpose and compelling vision for the future

* Significant knowledge of Public Cloud/Hybrid with some hands-on experience transitioning in-house data center infrastructure to cloud based (IaaS, PaaS)

Preferred Qualifications/Experience

* Experience working within regulated environments subject to the technical and operational requirements of Standards such as PCI DSS, SOX/SOC, etc..

* VCP/VCAP or equivalent

* Professional level certifications in Linux, AIX

* Any associate level Certifications in Networks, Windows and/or SAN Storage Systems

* Public Cloud Certifications in GCP, AWS or Azure

* Experience with Lean Agile practices and methodologies

* Experience working in or knowledge of the payments processing domain

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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