Job Details

Level 3 Infrastructure Support Engineer

Cork, Cork, Ireland
Ringaskiddy, Co Cork

45k - 50k base + benefits

Immediate start available

Our client is seeking a level 3 infrastructure support engineer to work as part of their onsite service team. This is an opportunity to join a successful, growing organisation and team with a very strong ICT reputation in the Irish Market. As a Systems Support Engineer, your focus will provide a high level of professionalism and service. You will be responsible for supporting the back office environment which supports over 2,500 end users across multiple platforms using industry leading technologies.

You will get exposure across VMware, WSUS, Windows servers, EMC storage, Veeam and Commvault.


Provide Level 3 support as and where required.

Investigation and diagnose all reported and escalated incidents.

Responsible for management of IT monitoring systems and identify the appropriate resolution in the event management system using Datto Autotask.

Support and deploy solutions for Active Directory and Group Policy.

Manage and maintain the VMware environment.

Manage and maintain the infrastructure.

Keep all patching up to date.

Ensure all ECU patching is implemented on a monthly basis.

Ensure SEP Anti Virus solution is updated with the latest releases.

Create and maintain comprehensive documentation as it relates to IT topology, equipment, and configurations.

Act as a mentor to other team members, i.e. coaching in the delivery of projects, tasks and/or troubleshooting exercises

Produce high-quality documentation to support workarounds and/or resolutions to assist in knowledge transfer and efficiencies

Using industry and company best practice and information, provide improvement and efficiency suggestions to our client's existing processes on an ongoing basis.

Skills & Experience:

5+ years experience in a System Admin or similar type of role

Must have Windows & Active Directory Skills at Server Level

Must have O365 experience.

Must have VMware experience.

SCCM image packaging and deployment and management experience.

Must have Expert-level knowledge of Microsoft platforms and services.

Experience with Veeam and Commvault would be nice but not essential

Be familiar with Patch management using WSUS

Be familiar with Symantec end point protection.

Be familiar with Asset management solutions.

Strong willingness to learn and upskill

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