Job Details

Lead UX Designer, Mobile Apps

Advertiser
AT&T
Location
Dallas, Texas, United States
Rate
-
At AT, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you'll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future. About the Team The mobile app creatives are a team of multidisciplinary product designers and UX copywriters. We support two mobile apps under the AT umbrella and are looking to round out our interaction and UI/visual design skill sets. We are part of a larger product design organization and collaborate to solve complex business problems from a user centric perspective. About the Job As a UX Design Lead, you'll be a key member of a dynamic product design team supporting app-specific initiatives. We are looking for an experienced UX Designer to assist the design director in overseeing mobile app experiences for a portion of the AT mobile app ecosystem. You will work closely with product managers and business partners to deliver business goals while meeting the customers' needs.We are looking to fill one full-time position, preferably in one of our hub cities for cross-team/stakeholder collaboration: Atlanta, New York, or Dallas; Seattle or Los Angeles are also options. You'll have the ability to split time between the office and remote, post-pandemic. Responsibilities and Day-to-Day View Assist the design director in oversight of day-to-day work of designers and initiatives withing your app domain. Function as a bridge across disciplines: product, engineering, business, and other design teams. You appreciate collaboration and enjoy partnering closely with product owners. You stay in the know and maintain awareness of the product roadmap and upcoming design initiatives. Provide high-level, conceptual designs to guide UX designers in your domain. You have a knack for mentorship; can drive/motivate timely task completion among various personalities. You're experienced in end-to-end design execution. You can create design deliverables (user flows, customer journeys, wires, sketches, high fidelity mockups); recognize quality user experiences and guide others to create them; understand user-centered research; comfortable advising on aesthetics a plus. You may be stronger in some areas than others, but your strengths are apparent, and you are comfortable with all facets of product design. You know when to follow the norm and when the experience needs to evolve to meet customer's changes needs. Experience leading ideations sessions, design workshops, and motivating innovative thinking when innovation is needed, a plus. Partner with researchers to gain insights and improve designs, and bring a level of confidence in design deliverables. You'll also be comfortable running studies as needed. AT has a developing design culture. You'll be understanding of the growing pains and contribute to building the culture. Review initial designs and provide guidance to designers within your domain. Ensure members of the UX team follow best practices and drive the right results within their delivery teams. Design ops/project management experience or are naturally organized. You're a systematic thinker who can keep track of many moving parts melding them into once cohesive experience contributed by various designers within your domain. Experience/comfortable working with overseas team members, cultural diversity and various time zones. Confident communicator, experienced in effectively communicating design decisions and connecting design solutions to business goals. Passion for quality deliverables. Ability to produce executive-quality presentations and prototypes to help articulate future experiences.Desired Soft Skills & Talents Detail-oriented. Meticulous eye for detail and consistency. Initiative: A passion for improving designs. A knack for anticipating challenges. Committed to meeting deadlines and managing time. Problem-solver: Comfortable with ambiguity and translating complex business objectives into intuitive customer-appealing solutions. Curious: Naturally curious about design trends, new technology, hardware, and its relevance + value to customers. Collaborative: Work effectively within and across teams with multiple personality types and cultural backgrounds. Contribute productively, constructively, and respectfully to debates during product development. Communication: Clarity in speech, writing, and presentations to various audiences (ex: peers, engineers, managers, executives). Comfortable presenting the vision and rationale behind all design decisions. Receptivity: Able to apply new knowledge adeptly; systems thinker. Agility: Work comfortably in a fast-paced, evolving environment. Experience working with agile/scrum teams and tolerance for continuous design iteration to improve the customer experience.Qualifications Degree or Certification in a human-centered design field or equivalent in design work experience. 8+ years practicing UX, product, or human-centered design. 2+ years leading/mentoring other designers on your team. Strong digital portfolio with compelling case studies with results. Portfolio should demonstrate your UX, and UI/visual design skills and clue us into your strategic thinking. Well qualified candidates will also have examples of mobile/native app experiences. Experience in mobile product design for different mobile devices and platforms (Android, iOS, React Native; web a plus.) Deep understanding of UX best practices. Knowledgeable in creating usable, accessible, and modular designs that can scale to millions of users. Skilled in prototyping. Software proficiency (Figma, Sketch, and InVision; Adobe Design Suite; Prototyping software a plus) Familiarity with UX Research a plus A passion for design! AT is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

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