Job Details

Lead Infrastructure Engineer

Franklin Fitch Limited
Chertsey, Surrey, United Kingdom

As the Lead Infrastructure Engineer, you will be responsible for delivering first class service, advice and technical support to a wide variety of clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and advanced server troubleshooting and hardware/software installation and troubleshooting. The role will serve as an escalation point for the 2nd Line Engineers and augment deliverables for senior-level resources.

Position Requirements

  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Motivated to pursue technical certifications and further education
  • Highly self-motivated and directed, in a fast-paced team environment
  • Sharp attention to detail with proven analytical and problem-solving abilities.
  • Effective time management in working on internal tasks as well as with external vendors
  • Displays fundamental leadership skills when working with junior-level employees

Technical Requirements

  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Deployment and troubleshooting of operating systems and applications
  • Microsoft Windows 7/8/10, Microsoft Office 2, Microsoft Server 2008R2-2016
  • Android/iOS configuration, troubleshooting and integration with MDM solutions
  • Public cloud technologies with an emphasis on Office 365 and Azure
  • Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
  • Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
  • Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
  • Ability to perform patching and maintenance of systems
  • Experience with backup configuration and basic data recovery
  • Familiarity with network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions)
  • Intermediate knowledge of e-mail and spam troubleshooting
  • Administering Active Directory Users/Exchange mailboxes

Preferred Skills

  • Experience with Managed Service Providers
  • Experience with Market Data vendors like Bloomberg, Reuters, Factset
  • Understanding of IaaS, VDI and SaaS
  • Experience with virtualisation software such as VMWare vSphere or Hyper-V
  • Basic understand of network troubleshooting (switching and routing, security ACL)
  • Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)
  • Technical certifications preferred (MCSA/MCSE)

If you would like to know more, please click to apply.

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