Job Details

Junior Network Technician - Servers, Telecommunications

Wilson, North Carolina, United States
eXcell http has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. The Junior Network Technician role is to assist the Service Integration Manager in the administration of all IT infrastructure systems (hosting, network, storage, voice and cabling) in an Office Manufacturing Laboratory setting. This will include troubleshooting and resolving hardware and software problems in a timely and accurate fashion and provide end user training where required. Good documentation practices will be required for all activities that relate to the configuration and support of these IT systems. Operational and Project Activities Prioritize and respond to incoming work orders, calls andor emails regarding IT infrastructure systems Maintain policies and procedures that are in scope of IT infrastructure systems During project activities, participate in the research, design, and deployment of IT Infrastructure systems Manage and ensure optimal operation of all IT Infrastructure systems Plan and implement any improvement, modification, or replacement of IT infrastructure components Where necessary, liaise with service providers (i.e. Wipro, HCL) and 3rd party IT vendors Establish and maintain regular written and in-person communications with departmental administration regarding pertinent IT infrastructure activities Monitor and perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users and recommend and implement corrective solutions Manage planning and maintenance of network cabling, including MDF and IDF closets Perform related duties consistent with the scope and intent of the position During times of resource constraint, function as a backup to the local desktop support team, per IT management direction Knowledge Experience Working knowledge and experience with configuration and administration of physical and virtual servers (i.e. IBM hardware, VMware ESXi 5 infrastructure) in a data center environment Working knowledge and experience with LAN WAN network equipment (i.e. Cisco routers, switches, and Cisco Aruba wireless controllers and access points) Knowledge of SAN technologies (i.e. ISCSI) and hardware (i.e. Client P4000 SAN) Knowledge of Firewall technologies and configuration methodology (i.e. Cisco ASA) Knowledge and experience with structured network cabling (i.e. copper and fiber types standards), and cable management best practice Knowledge of general network and server management best practice Knowledge of Telecommunications systems PBX (i.e. Nortel Option 11c), voice mail (Avaya) and voice cabling infrastructure (Krone and 66 type punch down blocks) and Voice over Internet Protocol technologies (VoIP) Knowledge of KVM technologies Knowledge of thin clients (i.e. WYSE), TV displays and collaboration tools (i.e. Skype for Business) Knowledge and experience with laser printers and multi-function print devices (MFPs) Knowledge of Information and Security management best practice Knowledge, understanding, and ability to create and maintain thorough technical documentation Knowledge and experience with ITSM ticketing system (i.e. Remedy) Personal Attributes Professional level written and oral communication skills good interpersonal skills Ability to conduct research into enterprise IT infrastructure systems as required Ability to present ideas in business-friendly and user-friendly language Ability to work independently self-directed with attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize tasks in a high-pressure environment Ability to quickly understand the client environment, goals, and objectives Strong customer service presence (knowledgeable, confident, not arrogant) Experience working in a team-oriented, collaborative environment W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell http Supports Equal Employment Opportunity eXcell http , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit http .

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