Job Details

IT Infrastructure Technician Apprenticeship NVQ Level 3

Leaping Man Group
Halesowen, West Midlands, United Kingdom

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Working with more than 180 SMEs, charities and public sector organisations, Orbits IT is a provider of IT services and support in South Wales and the Midlands. With offices in Cardiff and Birmingham, our customer focused, cost-effective and technically adept IT services have seen us become a leader in our sector.

Customer service is of utmost importance to us and we believe the fact we meet 99% of our SLAs and have retained 98% of our clients since we started in 2010 reflects this. We work proactively, respond quickly and advise freely and honestly. Regarded by many of our customers as an extension to their in-house team, we are always on-hand to provide strategies and solutions for improving productivity and supporting expansion.

About the Role:

Your duties will include:

Offering 1st line support

Data restoration

Comprehensive technical support

Proactively updating customers with call status and resolution progress

Escalating potential service issues initially to designated escalation contact

Going out and dealing with problems onsite

Answering inbound support telephone calls and offer support to the customer

Updating Helpdesk Ticket system

Being responsible for personal ticket queue, updates and completing tasks

Providing a friendly and helpful first point of contact for clients

Listening to client issues, noting key information and being patient with client conversations

Promoting a "can do" attitude, by looking for solutions and not problems


Successful applicants will:

Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

Be able to attend our training Academy in Birmingham weekly for your classroom-based days

  • Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

  • Strong inter-personal and communication skills
  • Desire to achieve
  • Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

Career Progression after Level 3 - This can lead on to:

  • Possible permanent position with this employer upon completion of the apprenticeship
  • Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

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