Job Details

IT Infrastructure Lead

Intelliswift Software
Stamford, Connecticut, United States

Job Summary:

Reporting to the Director of Infrastructure and Collaboration services, this role is responsible for managing and maintaining the companys enterprise infrastructure and Office 365 services.
The role is accountable for all Infrastructure and Collaboration Services. This includes all enterprise infrastructure technology, client computing environment, collaboration tools, email, software deployment and 3rd line support.

Scope of the role:

Ensure all Collaboration and Infrastructure services to the customer are simple, user friendly and effective while minimizing cost to the business.
The role is accountable for all client facing Infrastructure core services. This includes Microsoft Enterprise services, Office 365, Azure AD and Single Sign On.
SME responsibility for Infrastructure Core solutions
Escalation point for troubleshooting and problem management for tickets escalated from the Service Desk.

Key Responsibilities

Delivery of all client facing infrastructure solutions, ensuring that SLAs are met in the most cost-efficient method.
To participate as a priority in the recovery and restoration of systems as required by management teams in the event of serious disruptions to critical services (Major Incidents and Problems).
Escalation point for troubleshooting and problem management for tickets escalated from the Service Desk.
Ensure that all tasks are documented and project focus maintained in accordance with departmental instructions and Standard Operating Procedures (SOPs).
Responsibility for ensuring that performance of the client facing systems is continuously monitored, measured and reviewed to prevent future issues.
Accountable for the delivery of client facing systems projects on time and in budget
Participate as a Subject Matter Expert (SME) in areas of technical or functional expertise
Collaborate with other IT teams.


Undergraduate degree in computer science, mathematics, engineering, business, or a related field required.


A minimum of 10 years experience in information technology.
Demonstrated experience ITIL framework
PowerShell coding Experience

Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
Client-facing skills and effective building of internal and external relationships.
A strategic thinker focused on business value results that utilize technical solutions.
Strong communication skills in writing, speaking, and presenting.
Highly self-motivated.
Accepts ownership and welcomes responsibility.

Specify Skill Set
Microsoft Office 365 deployment/adoption experience 5+ years
Office administration
Exchange online and on-premise experience (2)
Azure AD management and user management
Intune administration and support for mobile devices, computers
Microsoft client/server/infrastructure experience 5+ years
Understanding of Active Directory technologies
Group policy and client management
Client configuration and troubleshooting
System Center Experience (plus)
Apple iOS/OS X client and enterprise management experience (a plus)
JAMF system management platform (a plus)

General Skills
Advanced PowerShell scripting
Advanced troubleshooting skills

Top 3 skills
Hybrid management of Office 365
Active directory support
Advanced PowerShell scripting
10 years experience minimum

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