Job Details

IT Infrastructure Engineer

Advertiser
Eurofins USA
Location
Des Moines, Iowa, United States
Rate
-
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2019, Eurofins generated total revenues of EUR 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description
IT Infrastructure Engineer responsibilities include, but are not limited to, the following :
  • Develops, coordinates and directs the implementation of standardized applications, technologies and processes, which optimize the cost effectiveness and reliability of IT services and resources.
  • Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants, for escalated tickets from the IT Service Desk or dedicated changes or projects or other specific defined tasks.
  • Follows the incident, change and problem management process.
  • Proposes process improvement where needed for both IT Service Desk and Operations.
  • Prepares and presents reports defining service metrics, project progress, problems and solutions for executive management, as needed.
  • Ensures all systems meet required security standards.
  • Is a contributor in the development of budgets.
  • Provide day-to-day maintenance of data storage environments, including provisioning LUNS, network access to storage via FC.
  • Assist with capacity planning and risk management, and make recommendations for strategic decisions.
  • Perform data migrations from various storage systems.
  • Ensures proper and up to date asset management and inventory.
  • Provides 24x7x365 technical support of relevant infrastructure, applications, systems and process.
  • Efficiently identifies and resolves system, application or process issues, escalates, reports and documents when needed.
  • Provides (scheduled) onsite support at various operation locations when needed.
  • Serves as a technical resource for IT Service Desk.
  • Serves as a subject matter expert to customers in identifying and defining their business needs.
  • Provides outstanding customer service.
  • Complies and enforces all policies and procedures.
  • Meets KPI(s) on all areas of responsibility.
  • Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.
Qualifications
  • Associates degree in Computer Science, Information Technology, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major.)
  • Minimum of 2 years' experience administering and supporting VMWare virtualization solutions in an enterprise environment, including vCenter, HA, DRS, scripting, deployment, etc.
  • Knowledge and experience with Microsoft Windows Server technology and related systems including Active Directory, DFS, DHCP, DNS, RDS, GPOs, software deployment tools and security.
  • Hands on experience installing and managing Lenovo and/or Dell server products, rack mount and blade infrastructure, including racking and cabling.
  • Understanding of SAN storage concepts and networking (TCP/IP, VLANs, ACLs.)
  • ITIL v3 understanding.
The ideal candidate would possess :
  • Must be authorized to work in the U.S.
  • Strong computer, scientific, and organizational skills.
  • Excellent communication (oral and written) and attention to detail.
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
  • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
  • 2 years' experience administering two or more of the following technologies:
    • Citrix
    • Exchange/Office 365
    • Cisco routing/switching
    • Firewall administration (Cisco, Checkpoint)
    • Voice administration
    • Linux administration
    • VMware
    • NetApp
    • Veeam
Additional Information
Position is Full Time, Monday - Friday 8:00am - 5:00pm. The role sits out of Des Moines, IA . All candidates within Des Moines, Iowa commuting distance are encouraged to apply.
  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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